WHO ARE WE?

The Technology Team plays a fundamental part in the business, providing various services to staff, working very closely with other departments, and are integral to shaping the direction and the role of technology within the firm.

• Being first point of contact for all tech support queries via e-mail, phone or messages.
• Identifying users’ needs and solve problems proactively, by suggesting innovative solutions.
• Help with reported issues and queries.
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate incidents where required.
• Creating and updating documentation and content on internal knowledgebase and our Intranet.
• Participate in planning and implementing continuous improvements to our systems and workflows.
• Build and manage excellent working relationships with other departments and all staff members.
• Manage purchasing of new hardware, software, licenses, and maintain records on their allocation.
• Setting up and maintain AV and conferencing equipment.
• Travel within Zone 1 in London to various company locations