DESCRIPTION

This is an exciting opportunity to contribute to the design of our IT Operations structure. As part of our internal IT team, the IT Support Engineer will (working closely with our suppliers and vendors) provide daily IT assistance to all staff across the UK Agri-Tech Centre and provide vital support to our projects, which drives the adoption of sustainable, progressive circular agri-systems that constantly strengthen and transform UK agriculture and beyond.
As one of the faces of IT, they will assist with the onboarding of new starters, ensuring IT access and the necessary equipment is in place from day one.
This is a fixed-term position for six months. The role can be hybrid if you are within commutable distance to one of our hubs (Edinburgh, York, Midlands).

WHAT WE ARE LOOKING FOR

We’re seeking a proactive and knowledgeable IT professional with a strong foundation in Microsoft technologies and a passion for delivering excellent support. The ideal candidate will bring hands-on experience, technical confidence and a collaborative mindset to help us build and maintain a high-performing IT environment across the organisation. Key skills and experience include:

• Certification in core Microsoft products such as Office 365, SharePoint, Teams and IT security packages
• Experience supporting and managing Microsoft Teams in a large organisation
• At least 2 years of IT Support, including 1st/2nd line experience
• Strong working knowledge of server maintenance and/or network management
• Demonstrable experience delivering a high level of customer service
• Experience working with 3rd parties and 3rd party delivered services
• Team player committed to working collaboratively with teams at different skill levels and with varied motivations across multiple locations
• Good understanding of the key principles of GDPR and data protection
• Experience in training staff members with the new system and software adoption

KEY RESPONSIBILITIES

As a vital member of our growing IT team, the IT Support Engineer will play a hands-on role in delivering high-quality support and ensuring the smooth operation of our systems and services. From day-to-day troubleshooting to strategic system improvements, this role offers a varied and rewarding workload, including:

• Support the training of staff to adopt and maximise the use of IT systems
• Support the delivery of 1st to 3rd line IT services
• Laptop security processes (BIOS, Wallpaper, Windows Store)
• Assist with the IT aspects of office moves, onboarding new suppliers and systems
• One Drive leavers process
• MS Teams and SharePoint housekeeping – maintenance, reviews and archive
• Manage 3rd party software – comms, licences, etc.
• Monitor, respond and manage the IT mailbox
• Create and maintain the IT licence register
• Create and maintain the Service Catalogue