JOIN A TEAM THAT MOVES FAST, SOLVES BIG PROBLEMS, AND KNOWS HOW TO HAVE FUN

Are you an IT support pro who thrives in a fast-paced environment, loves solving real-world tech challenges, and enjoys working directly with people? If you’re looking for a role where your work actually makes a difference—and your team has your back—DeepTech Inc. is ready for you.
We’re a trusted NYC-based Managed Service Provider with over 20 years of experience and a reputation for delivering tech support with intelligence, empathy, and follow-through. Now, we’re growing our team and looking for a IT Support Engineer (Tier 2) who’s sharp, resourceful, and excited to grow.

What You’ll Be Doing

• Support smart people doing meaningful work—both remotely and onsite from our bright Midtown office and client locations around NYC.
• Tackle everything from password resets and OS updates to advanced network and server troubleshooting. No two days are the same.
• Get fully onboarded in your first 3 weeks with structured training on our systems, processes, and clients.
• Own your ticket queue—manage support requests with clarity, speed, and precision.
• Configure and support MDMs, email services, printers, VoIP systems, VPNs, backups, firewalls—you know the drill.
• Keep documentation clean and communication even cleaner. We value clarity, not just clicks.
• Jump into our on-call rotation (with added pay) and collaborate with your team during department meetings and monthly all-hands (breakfast included).
• Learn constantly. Grow rapidly. Contribute daily.

What You Bring

• 3+ years in IT support roles, ideally in a service desk or MSP setting.
• Fluency in both Windows and macOS environments, plus iOS and Android.

Hands-on experience with:

• Google Workspace & Microsoft 365
• Admin consoles, email migrations, and security best practices
• Servers (Windows Server 2012–2022, NAS, basic Mac server knowledge)
• Enterprise networking (SonicWall, Meraki, Unifi), VPNs, VoIP, and RAID
• MDMs like JAMF, Mosyle, Intune, or Meraki
• Ticketing/RMM/PSA tools (ConnectWise is a plus)
• Confidence to work independently, the judgment to ask for help when needed.
• A friendly, thoughtful, client-first approach—you know how to talk to people, not just computers.
• Strong organizational skills and a love for clean, thorough documentation.

What We Offer

• Cell phone reimbursement
• Commuter benefits
• Medical, dental, vision, life, and AD&D insurance
• 9 paid holidays, plus PTO and sick days
• Employee referral bonuses & EAP access
• Annual training goals tailored to your interests
• Opportunity to work with all the fun tools and learn
• Ability to advance as a senior tech, project lead, or specialist
• Bright Midtown location with great energy
• Monthly appreciation prizes, with the occasional friendly office dog
• Team breakfasts, chill vibes, and people who support each other

• Support smart people doing meaningful work—both remotely and onsite from our bright Midtown office and client locations around NYC.
• Tackle everything from password resets and OS updates to advanced network and server troubleshooting. No two days are the same.
• Get fully onboarded in your first 3 weeks with structured training on our systems, processes, and clients.
• Own your ticket queue—manage support requests with clarity, speed, and precision.
• Configure and support MDMs, email services, printers, VoIP systems, VPNs, backups, firewalls—you know the drill.
• Keep documentation clean and communication even cleaner. We value clarity, not just clicks.
• Jump into our on-call rotation (with added pay) and collaborate with your team during department meetings and monthly all-hands (breakfast included).
• Learn constantly. Grow rapidly. Contribute daily