IT Support Engineer at Total IT Global
Montréal, QC, Canada -
Full Time


Start Date

Immediate

Expiry Date

26 Sep, 25

Salary

0.0

Posted On

27 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

Functions include:

  • Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Excellent communication relationship-building and internal customer service skills
  • Willing to work off-hours and weekends when required for projects or emergency support.
  • Provide first level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents. * Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • Travelling required for Dispatch positions.
  • Knowledge of MDM.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Provide L1 support to non‐network attached printers

Job Type: Full-time

Schedule:

  • Monday to Friday

Application question(s):

  • Are you willing to work as a contractor ?

Experience:

  • Desktop support: 2 years (required)

Language:

  • French (required)
Responsibilities

Please refer the Job description for details

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