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IT Support Engineer (UAE National) at AWR Career Site

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Problem Resolution, Service Desk Management, Software Installation, Configuration Management, Inventory Management, Documentation, Reporting, IT Support, Hardware Certification, ITIL Certification, End-User Support, Technical Support, Customer Service, Communication, Teamwork

Industry

Holding Companies

Description

Job responsibilities: · Provide help desk support and resolve problems to the end user’s satisfaction. · Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority. · Manage installation of end-user requirements on laptops/PCs/Thin Clients/iPads and printers. · Manage all desktop software installations. · Modify configuration, utilities, and software default settings for local workstations and laptops. · Maintain inventory of all equipment, software, and software licenses. · Report issues to the Service Desk Manager for escalation. Provide documentation and relevant reports to the Service Desk Manager. The above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time. Educational Qualification BSc in Computer Science 4 years of experience in IT Hardware Certification (A+) ITIL Certification (a plus) Work Experience Competencies Languages English

Responsibilities

The IT Support Engineer will provide help desk support and resolve issues to ensure user satisfaction. Responsibilities include monitoring service desk tickets, managing installations, and maintaining inventory of equipment and software.