We are seeking a skilled and customer-focused IT Support Engineer to join our team based in Dubai.
The ideal candidate must have 5+ years of experience in IT helpdesk support, providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.

KEY ACCOUNTABILITIES:

· Provide technical support to employees’ queries and issues related to computer systems, software, and hardware (L1/L2 Support).
· Walk end-users through the problem-solving process.
· Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time.
· Keep the IT Helpdesk system records up to date.
· Train computer users when and as required.
· Install, modify, and repair computer hardware and software, as well as computer peripherals.
· Clean up and recycle computers.
· Run diagnostic programs to resolve problems.
· Maintain asset information for end-user IT equipment.
· Provide general administration support to the IT function.
· Provide high quality of customer service.

KEY QUALIFICATIONS:

· BSc degree in Computer science or equivalent.
· 5+ years of experience in providing IT Helpdesk support services.
· Hands-on experience in troubleshooting hardware, software, and network issues (including MAC OS).
· Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems.
· Proficient MS Office skills and M365 Certification.
· Strong communication and problem-solving skills.
· Fluent English, Arabic is an added advantage.
· Open to travel across business locations (requires a driver’s license/car).
To apply, please upload your updated résumé and a recent photo.
Job Type: Full-time
Pay: AED11,000.00 - AED12,000.00 per month

Application Question(s):

• Do you hold a UAE Family Book?

Please refer the Job description for details