WANT TO JOIN A COMPANY THAT BRINGS THE WORLD TOGETHER THROUGH A GLOBAL UNDERSTANDING OF MEDIA PRODUCED IN VARIOUS REGIONS, ALL WITH COMMUNICATION AND CULTURAL UNDERSTANDING AT ITS CORE?

VSI provides language localisation and media services, including lip-sync dubbing, voice-over, subtitling, translation, transcreation and more, in over 80 languages worldwide. Founded in 1989 and headquartered in London, VSI owns and operates 28 studio facilities across Europe, the US, the Middle East and Latin America with trusted partnerships in Asia. VSI works across a wide range of sectors, from broadcast, VOD, theatrical and gaming to corporate and creative.

ESSENTIAL SKILLS AND EXPERIENCE

• Strong computer skills including MS Office and Email (Outlook)
• Working knowledge and experience of supporting 10 and 11
• Experience in deploying laptops and desktops
• Ability to work independently and solve problems, escalating where appropriate
• Basic knowledge of Apple Mac, iPads and iPhones
• Understanding of business networking infrastructure
• Experience of Windows Server and Active Directory
• Experience of supporting MS Office 365, OneDrive and SharePoint
• Experience with remote support software
• Understanding of virtualisation, preferably with some experience VMware ESXi
• Understanding of ITIL principles (ideally ITIL foundation certified)

DESIRED SKILLS AND EXPERIENCE

• Knowledge of entertainment media, other languages and a linguistic or creative background are a plus

• Responding to queries via the helpdesk ticketing system or telephone
• Assisting other employees, freelancers and customers, with troubleshooting, diagnosis and resolution of problems
• Providing technical assistance when questions and problems arise
• Ensuring that helpdesk tickets are kept up-to-date
• Writing, editing, and publishing knowledge articles to support a federated approach
• Resolving problems with networks and other computer systems, ideally at point of contact
• Diagnosing system errors and helping to resolve them
• Following up with employees to ensure full resolution of issues
• Installing or changing software to fix issues
• Remotely accessing staff computers at appropriate times to make changes and fix problems
• Setting up new hardware for installation
• Following and executing pre-defined technical implementation or testing plans
• Logging of hardware into the asset management system
• Asset tracking and management