YOUR SKILLS

• Experience resolving problems sitting with the user
• Very strong technical skills in all aspects of IT support
• Strong Customer-centric levels of service
• Comfortable in a number of deskside technologies
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting

Being part of broader, yet highly committed team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.
You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.
This role is a very varied position, with responsibilites ranging from simple password resets, new-user additions & AV checks in meeting rooms, upto full 2nd-line problems working directly with the user, or being “inteligent-hands” within the server/data centre rooms, guided by remote specialists