Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description

MAKE A REAL IMPACT SUPPORTING THE PEOPLE WHO POWER OUR BUSINESS

At Wavenet, we’re passionate about delivering exceptional technology solutions—and that starts with having the right internal support to keep our teams running smoothly. We’re looking for a proactive, customer-focused IT Support Engineer to join our Internal IT Team in Solihull.
If you thrive on problem-solving, love helping people get the most out of their tech, and want to work in a fast-paced, collaborative environment, this could be the role for you.

SKILLS & EXPERIENCE

• Proven experience in IT support or helpdesk role
• Proficient with Microsoft Windows and Office suites (macOS knowledge is a plus)
• Familiar with Microsoft 365, Active Directory, Exchange Online, Teams, and SharePoint
• Basic networking knowledge
• Experience using helpdesk ticketing systems
• Strong communication skills and a team-player attitude
• Understanding of cybersecurity best practices (desirable)

SKILLS TO EXCEL

• Strong problem-solving abilities and attention to detail
• Customer-focused with a positive approach
• Ability to work under pressure and to deadlines
• Flexible and adaptable to changing priorities
• Eagerness to learn and stay up to date with tech trends

QUALIFICATIONS

• Degree in Computer Science, IT, or related field (desirable, not essential)
• Certifications such as CompTIA A+ or MCSA (advantageous)

ABOUT THE ROLE

As an IT Support Engineer, you’ll be the go-to person for colleagues’ technical needs, providing day-to-day assistance to ensure the smooth and secure operation of our IT systems. From troubleshooting and fixing issues to onboarding new users and rolling out updates, you’ll play a key role in improving the user experience and supporting the business.

WHAT YOU’LL BE DOING

• Providing 2nd line technical support via phone, email, and in person
• Diagnosing and resolving hardware and software issues
• Managing and maintaining laptops, mobile devices, and peripherals
• Setting up and configuring new equipment and onboarding new users
• Administering user accounts, permissions, and access in Active Directory, Microsoft 365, and other systems
• Monitoring and responding to service desk tickets promptly
• Keeping colleagues informed on the progress of their issues
• Contributing ideas to improve processes and customer experience
• Performing regular system maintenance and updates
• Collaborating with the wider IT team and escalating when required
• Ensuring compliance with IT policies, procedures, and security protocols
  Qualifications