IT Support Engineer at Wix

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

0.0

Posted On

05 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Problem Solving, Communication, Interpersonal Skills, Organizational Skills, Time Management, Customer Service, Active Directory, GSuite, Audio Conference Technologies, Windows, macOS, Linux, Azure, Meraki, Zoom, Slack

Industry

Software Development

Description

Job Description As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide. You’ll manage and resolve hardware and software issues, maintain equipment inventory, and help onboard new team members, ensuring our IT infrastructure runs smoothly and securely. In this role, you will: Give users timely and efficient desktop and local infrastructure support across the organization Provide professional IT support to our employees remotely across different locations & time zones Manage, monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs Identify opportunities to reduce service requests through better user training and/or documentation Manage equipment inventory from evaluation and purchasing to maintenance and depreciation Work closely with suppliers, procurement teams and finance teams and take ownership of the IT procurement process Work with auditors to ensure that procurement procedures are being followed Manage the onboarding & offboarding process, including for remote workers Manage and maintain A/V equipment Manage endpoint installations, upgrades and troubleshooting (for Windows, macOS, Linux) Schedule & Workspace Shift Hours: 10:00 AM – 7:00 PM CST Work Arrangement: Hybrid (4 days onsite / 1 day remote) Availability: Full flexibility is required from Monday through Sunday. Note: All shift schedules and locations are subject to change based on business needs Qualifications An IT professional with 1-2 years hands-on experience in IT Support and/or Administration Broad experience in IT delivery at growing companies Experience in a multi-OS environment (MacOS, Windows) Excellent diagnostic and problem-solving skills Excellent communication and interpersonal skills Outstanding organizational and time management skills and a passion for IT service improvement Proven ability to provide proactive customer service with strong attention to detail Experienced with Active Directory/GSuite environments Experience supporting Audio conference room technologies Additional experience with tools and systems like Azure, Meraki, Zoom, Jira, Intune, Jamf, and Slack Availability for participating in a monthly on-call IT Support rotation is mandatory Additional Information We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc. City: Cedar Rapids Department/Company: IPE

Responsibilities

As an IT Support Engineer, you will provide hands-on technical support to Wix employees worldwide, managing and resolving hardware and software issues. You will also help onboard new team members and ensure the IT infrastructure runs smoothly and securely.