IT Support Engineer at WPP
Singapore, , Singapore -
Full Time


Start Date

Immediate

Expiry Date

18 Sep, 25

Salary

0.0

Posted On

18 Jun, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Discrimination

Industry

Information Technology/IT

Description

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Responsibilities
  • Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
  • This is a 100% onsite role
  • Provide on-site support to the WPP agencies located in Singapore.
  • Provide onsite support for additional locations which may require travel (where applicable)
  • Provide remote support, as needed, to WPP agencies and across APAC region
  • Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
  • Develop excellent relationships with the business user base
  • Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
  • Educate the business on how to use the Enterprise Technology service and maximise benefits
  • Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
  • Onboarding and offboarding of new and departing employees, including user account administration and asset management
  • Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
  • Ensure security procedures are followed, and 3rd parties are monitored during service engagements
  • Escalation of issues to Infrastructure and/or Management teams as needed
  • Manage and support simple user and office relocations
  • Understanding of unique line-of-business technologies
  • Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures
  • Deployment of hardware and software to end users
  • Management and installation/removal of break/fix or warranty replacement of IT related equipment
  • IT asset procurement, inventory and Life cycle management
  • Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
  • Support WPP Global in promoting global standards and ensuring local implementation
  • Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
  • Escalation management and work with third-party suppliers to ensure operational services meet business requirements
  • Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rdlevel teams/partners as part of Incident break fix or scheduled changes
  • Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing
  • Facilitate and support refresh of local infrastructure (network and server)
  • Support the review of local licencing demand for software assets
  • Availability where necessary for out-of-hours support
  • Other duties as needed
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