WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

• Deliver outstanding, on-site support services to WPP employees, agencies, and visiting clients, operating within predefined structure, methodologies, and standards set by WPP ET
• This is a 100% onsite role
• Provide on-site support to the WPP agencies located in Singapore.
• Provide onsite support for additional locations which may require travel (where applicable)
• Provide remote support, as needed, to WPP agencies and across APAC region
• Ensure IT deskside operations and all standard technology services, including meeting room AV, are delivered and supported as needed
• Develop excellent relationships with the business user base
• Lead a customer-centred culture, championing activities to empower end users to get maximum utilization out of their technology tools
• Educate the business on how to use the Enterprise Technology service and maximise benefits
• Log all IT engagements into a ticketing system to ensure IT demand and performance data can be reported upon
• Onboarding and offboarding of new and departing employees, including user account administration and asset management
• Level 1 and 2 incident and problem management, including diagnosis, liaison with appropriate internal and external resources to drive resolution, and ticket management throughout the resolution process
• Ensure security procedures are followed, and 3rd parties are monitored during service engagements
• Escalation of issues to Infrastructure and/or Management teams as needed
• Manage and support simple user and office relocations
• Understanding of unique line-of-business technologies
• Compiling, documenting, and maintaining Service Desk knowledge base and standard procedures
• Deployment of hardware and software to end users
• Management and installation/removal of break/fix or warranty replacement of IT related equipment
• IT asset procurement, inventory and Life cycle management
• Work with all the IT functions within the Enterprise Technology operating model to ensure the needs of the business are fulfilled
• Support WPP Global in promoting global standards and ensuring local implementation
• Support other IT teams with IT changes and ensure support priorities are localised and executed to plan
• Escalation management and work with third-party suppliers to ensure operational services meet business requirements
• Perform basic device troubleshooting including resetting devices, cable management, providing console access for 3rdlevel teams/partners as part of Incident break fix or scheduled changes
• Perform/be accountable for infra testing pre/post deployment of changes through either Incidents or Projects, work with local application owners for additional testing
• Facilitate and support refresh of local infrastructure (network and server)
• Support the review of local licencing demand for software assets
• Availability where necessary for out-of-hours support
• Other duties as needed