IT Support Engineer at WPP Production

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MacOS Support, iOS Support, Jamf, Adobe Creative Cloud, O365, VPN Troubleshooting, Network Fundamentals, Asset Tracking, Post-Production Tech Support, MDM Solutions, Technical Documentation, Hardware Provisioning

Industry

Advertising Services

Description

About WPP Production We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. Key Responsibilities Provide technical support for Studio-A production users across macOS and iOS devices, managing requests through the helpdesk ticketing system. Act as the primary technical escalation point for the Manila Studio-A hub. Prepare and maintain studio environments for workshops and confidential production work. Configure and deploy devices ensuring correct Jamf policies and security controls are applied. Manage device lifecycle activities including provisioning, transfers and operational readiness. Support connectivity between Manila systems and remote environments. Troubleshoot connectivity and VPN issues and coordinate network and security changes with engineering teams. Support both production and non-production users where required, prioritising production operations. Maintain accurate asset tracking and inventory records. Coordinate equipment preparation and deployment with Operations and Facilities teams. Support budget planning and procurement by identifying technology needs and coordinating equipment and software purchases. Ensure adherence to client security and compliance standards. Maintain technical documentation and standard operating procedures. Collaborate with global Studio-A engineers to improve workflows and support practices. Engage directly with client technical teams when required. Participate in on-call and out-of-hours support rotation aligned with production schedules. Complete project work set by the team manager. Requirements A good experience of End-User and Post-Production tech support. Troubleshooting, installation and maintenance of Mac / iOS devices and applications used in post production and print production. Good working knowledge of Adobe Creative Cloud, O365 and all other applications and services used in print / post poduction Experience supporting Apple environments, including device management using Jamf or equivalent MDM solutions. Understanding of networking fundamentals, VPN connectivity, and remote endpoint troubleshooting. Familiarity with file systems, storage, backup, and cloud-based services supporting production workflows. General “can-do” service attitude Excellent time management skills and multi-tasking abilities within tight deadlines Excellent communication skills Effective problem solving, able to recognize root causes and identify ways to overcome them Understanding of basic networking, server, storage and virtualization concepts to support Hogarth production teams including post-production Minimum 1 - 3 years of experience in IT and relevant domain Amenable to work on dayshift/midshift schedule Amenable to hybrid/onsite work #LI-ZL1 #LI-Hybrid Why work here: At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment. Inclusion and Impact WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it. Please contact careers@wppproduction.com if you need the job advert or form in another format.

Responsibilities

Provide technical support for macOS and iOS devices within a production studio environment, managing requests via a ticketing system. Responsible for device lifecycle management, network connectivity troubleshooting, and maintaining studio environments for confidential production work.