Full job description

IT Support Engineer (1st / 2nd Line)

Location: Hoddesdon

Salary: Competitive

Contract: Permanent, Full Time

Travel: Occasional travel to sites across UK&I

Yolk Recruitment is supporting a growing organisation with the recruitment of an IT Support Engineer to join its internal IT team.

This is a hands-on 1st and 2nd line role supporting users across a multi-site environment. You'll take ownership of incidents from initial triage through to resolution, working across Microsoft 365, Active Directory / Entra ID, endpoint security and general desktop support.

What you'll be doing

• Providing 1st and 2nd line support across desktops, laptops, mobiles, printers and peripherals
• Managing and resolving support tickets in line with SLAs
• Supporting Microsoft 365 including Outlook, Teams, OneDrive and SharePoint
• Managing users and access through Active Directory / Entra ID
• Supporting MFA, Conditional Access and Microsoft Defender
• Deploying and managing devices through Microsoft Intune / Endpoint Manager
• Supporting joiners, movers and leavers
• Assisting with patching, vulnerability remediation and endpoint security
• Supporting IT asset, licence and subscription management
• Troubleshooting basic networking and connectivity issues
• Maintaining IT documentation and knowledge base articles

What you'll bring

You'll have previous experience within an IT Support, Helpdesk or Desktop Support position, alongside:

• Strong Windows desktop support experience
• Good working knowledge of Microsoft 365
• Experience with Active Directory / Entra ID
• Exposure to Microsoft Defender / Advanced Threat Protection
• Basic networking knowledge
• Experience supporting remote or multi-site users
• Strong troubleshooting and communication skills

Experience with Microsoft Intune, Azure, Dynamics 365 Business Central, Power Platform, Paxton, Time & Attendance systems or Splicecom PBX would be advantageous, but isn't essential.

• What's in it for you?