Zahr Freighters, a trusted name in freight and logistics services in Dubai, is looking for a skilled and proactive IT Support Engineer to join our growing team. This role is ideal for a tech-savvy professional who can troubleshoot technical issues, maintain system efficiency, and support end-users in a fast-paced logistics environment.

REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–3 years of experience in IT support or a similar role, preferably in logistics or a corporate environment.
• Strong knowledge of Windows operating systems, MS Office, networking, and basic server administration.
• Familiarity with hardware troubleshooting, system upgrades, and printer/network configuration.
• Good communication and problem-solving skills.
• Ability to manage multiple tasks and respond quickly to technical emergencies.
• Strong attention to detail and ability to work independently.

• Provide technical support for hardware, software, and network-related issues across the company.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Monitor system performance and resolve connectivity or application-related problems.
• Manage user accounts, email systems, and security permissions.
• Perform regular maintenance, updates, and backups to ensure data protection and system integrity.
• Respond to helpdesk tickets and log all support requests and resolutions accurately.
• Coordinate with vendors for IT purchases, repairs, and software licensing.
• Assist in implementing cybersecurity protocols and compliance with IT policies.
• Provide training or guidance to staff on basic system operations and tools.