We are looking for a proactive and technically skilled IT Support Executive to provide first-line technical assistance to end users. The ideal candidate will diagnose hardware/software issues, manage user accounts, maintain systems and networks, and ensure smooth IT operations across the organization.

REQUIREMENTS:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology, or related field.
• CompTIA A+, Microsoft Certified (MCP/MCSA), ITIL Foundation, CCNA (basic networking knowledge).
• 1–3 years of experience in an IT support or helpdesk role.
• Familiar with Windows OS, Microsoft Office, Active Directory, basic networking.
• Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow) is a plus.
• Strong troubleshooting and communication skills.
• Ability to multitask and prioritize under pressure.

• Respond to IT support requests via phone, email, or helpdesk system.
• Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices.
• Install, configure, and update operating systems, applications, and security tools.
• Assist employees with common technical issues related to MS Office, email, VPN, and internal systems.
• Set up and maintain user accounts, access permissions, and IT assets.
• Provide training and documentation for users on basic IT functions and security best practices.
• Perform regular system and data backups.
• Monitor system performance and troubleshoot problems proactively.
• Ensure antivirus and patch updates are deployed across the network.
• Track and manage IT hardware and software inventory.
• Coordinate with vendors for repairs, purchases, and service contracts.
• Assist with LAN/WAN setup, Wi-Fi configuration, and basic server maintenance.
• Support firewall, routers, switches, and VPN connectivity issues (basic level).
• Ensure adherence to IT policies and procedures.
• Support implementation of cybersecurity measures.
• Report and escalate security incidents promptly.