Responsible for managing IT service requests, maintaining servers and network infrastructure, administering Active Directory, and ensuring system security and performance. The role provides onsite and remote technical support, including project site systems, while ensuring timely issue resolution and high end-user satisfaction in line with ITSM standards and SLAs.

• Handle incoming IT service requests via calls and the ITSM system, troubleshoot incidents, and resolve or escalate issues following ITSM best practices and SLAs.
• Administer Active Directory, user authentication, authorization, and configuration of directory services.
• Deploy and update software, hardware, and peripherals, ensuring optimal performance and compatibility across LAN/WAN infrastructure.
• Maintain company servers, backups, and network devices (routers, switches, firewalls), ensuring secure connectivity and high availability.
• Oversee network and system security, monitor performance, and implement patches, upgrades, and intrusion prevention measures.