JOB SUMMARY:

The IT Support Specialist will provide day-to-day technical support to ensure the smooth operation of the organization’s IT infrastructure. This role involves troubleshooting hardware and software issues, managing user access, maintaining IT systems, and ensuring that the IT environment is secure and efficient. The IT Support Specialist will work closely with the Head of IT to implement new systems, manage upgrades, and ensure compliance with IT policies.

SKILLS & QUALIFICATIONS:

• Technical Skills:
• Proficiency with Windows, macOS, and Linux operating systems.
• Experience with Microsoft 365, Active Directory, and Google Workspace.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPNs).
• Experience with hardware setup and troubleshooting, including desktops, laptops, printers, and mobile devices.
• Familiarity with IT ticketing systems and remote support tools.
• Interpersonal Skills:
• Strong problem-solving abilities and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Good time management skills and ability to handle multiple tasks.
• Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Relevant certifications such as CompTIA A+, Network+, or ITIL are advantageous.
• Minimum of 3 years of experience in an IT support role.
  

  Support

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday

Experience:

• Technical support: 2 years (required)

Work Location: In perso

• Technical Support:
• Provide first-line and second-line support to staff for hardware, software, and network issues, ensuring timely resolution.
• Assist with setup, maintenance, and troubleshooting of desktops, laptops, tablets, mobile phones, and other devices.
• Manage incidents and service requests through the IT ticketing system, prioritising and escalating issues as needed.
• User Management:
• Administer user accounts, permissions, and access rights across various systems.
• Manage the onboarding and offboarding process for new and departing employees, including setup of devices and software, as well as phone porting and SIM management.
• Systems and Network Management:
• Monitor the health and performance of IT systems, servers, and network infrastructure.
• Support in maintaining and upgrading network hardware, including routers, switches, and wireless access points.
• Assist with backup and recovery processes and ensure data integrity.
• Compliance and Security:
• Assist in maintaining security standards, including ISO 9001, 27001, 14001, PCI V4, and Cyber Essentials compliance.
• Monitor antivirus, firewall, and other security solutions to safeguard the organization’s data.
• Conduct regular audits of IT equipment and ensure compliance with asset management procedures.
• Collaboration and Communication:
• Work closely with the Head of IT to plan and implement IT projects and upgrades.
• Communicate effectively with non-technical staff to provide clear explanations of IT issues.
• Maintain detailed records of all IT assets and prepare regular reports for the Head of IT on the status of IT systems.
• Vendor Management:
• Liaise with external IT vendors and service providers for procurement and support.
• Coordinate hardware repairs and maintenance with third-party vendors.
• Ensure cost-effective management of IT purchases and inventory.