Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.
We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

JOB SUMMARY:

The IT Support Generalist is responsible for providing comprehensive technical support to ensure the smooth operation of computer systems, hardware, and software. This role involves troubleshooting issues, assisting users, and maintaining IT infrastructure.

QUALIFICATIONS:

• Education: Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent in experience
• Experience: Previous experience in an IT support role is preferred.

SKILLS:

• Strong knowledge of computer hardware, software, and network systems: Essential for identifying and resolving technical issues.
• Software Troubleshooting: Ability to diagnose and resolve software issues, including application errors, system crashes, and performance problems.
• Excellent problem-solving and communication skills: Crucial for effectively addressing and explaining solutions to users.
• Critical thinking skills: Enables logical analysis and effective problem resolution.
• Ability to work independently and manage multiple tasks simultaneously: Ensures efficient handling of various troubleshooting tasks.
• Familiarity with various operating systems and platforms: Important for troubleshooting software across different environments.
• Basic understanding of cybersecurity principles: Helps in identifying and mitigating security-related software issues.
• Collaboration: Experience working with IT units in different time zones to ensure seamless support and coordination.

ADDITIONAL REQUIREMENTS:

• Ability to lift and move computer equipment as needed.
• Willingness to stay updated with the latest technological trends and advancements.
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• Technical Support: Offer first-line support for IT-related issues, including troubleshooting hardware, software, and network problems.
• User Assistance: Help employees with the installation, configuration, and ongoing usability of system hardware and software.
• Problem Resolution: Diagnose and resolve technical issues, including account setup and network configuration.
• System Maintenance: Conduct regular maintenance on computer systems and networks to ensure optimal performance.
• Documentation: Keep accurate records of all IT support requests and resolutions.
• Training: Provide training and guidance to users on the proper use of IT resources and tools.
• Security: Implement and maintain security protocols to protect the organization’s data and IT infrastructure.