Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
IT support Help Desk at abra
Leipzig, Saxony, Germany -
Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Troubleshooting, Service Orientation, Windows 10, Windows 11, Microsoft 365, Office, Active Directory, Microsoft Exchange, Email Systems, Mobile Devices, VDI, Citrix, VMware

Industry

Internet Marketplace Platforms

Description
An opportunity to join a professional IT support team providing advanced technical assistance in a complex enterprise environment. The role requires strong troubleshooting skills, service orientation, and the ability to operate independently under pressure. Key Responsibilities Deliver Tier 2 technical support to end users in a large-scale organizational environment Diagnose and resolve complex issues across operating systems, applications, and enterprise services Support Windows-based environments, Microsoft 365, and Office applications Manage and troubleshoot user environments including Active Directory, email systems, mobile devices, and VDI Work closely with internal IT teams, vendors, and service providers to resolve issues efficiently Requirements Minimum 1 year of hands-on experience in IT support roles Proven experience providing advanced (Tier 2 or higher) technical support Background supporting users in medium to large organizations (250+ users) Experience working in service desk or enterprise IT support environments Strong knowledge and troubleshooting capabilities in: Windows 10 / Windows 11 / Microsoft 365 and Office (2010 / 2016 / 365) Practical experience with: Active Directory Microsoft Exchange / enterprise email systems Familiarity with mobile environments (iOS / Android) Experience with VDI environments (Citrix / VMware – advantage)
Responsibilities
The role involves delivering Tier 2 technical support to end users and diagnosing complex issues across various systems and applications. The candidate will also manage user environments and collaborate with internal IT teams and vendors to resolve issues efficiently.