ABOUT US

For over a decade, JMV Solutions Ltd has been at the forefront of providing proactive IT support services to businesses across Devon and beyond. We specialize in managing and optimizing IT systems to help businesses thrive, delivering tailored managed IT services to enhance security, streamline efficiency, and drive success. Our dedication to excellence ensures seamless partnerships with both new and long-standing clients.
If you’re passionate about technology and thrive in a dynamic environment, we want to hear from you.

THE ROLE

We are seeking a motivated and skilled IT Support Technician to join our team in Newton Abbot. This full-time, on-site role offers the opportunity to work with diverse clients and cutting-edge technologies. You will join the IT Support Team for troubleshooting, maintaining, and optimising IT systems, ensuring our clients’ businesses run smoothly.

KEY RESPONSIBILITIES:

• Provide exceptional technical support to clients, resolving IT issues efficiently and effectively.
• Troubleshoot and repair desktop computers, printers, and other hardware.
• Diagnose and resolve software and network-related problems.
• Perform routine maintenance to ensure system reliability and performance.
• Deliver excellent customer service, maintaining clear and professional communication with clients.
• Collaborate with a talented team to develop innovative IT solutions.

TO EXCEL IN THIS ROLE, YOU SHOULD BRING:

• Proven expertise in technical support and troubleshooting.
• Proficiency in answering the phone and communicating with customers
• Strong problem-solving skills with meticulous attention to detail.
• Outstanding communication and customer service abilities.
• A proactive, self-motivated approach with the ability to work independently and as part of a team.
• Relevant IT certifications or training (CompTIA, Microsoft, or equivalent qualifications are advantageous).