IT Support / Helpdesk at LAWAZEM

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Helpdesk, Hardware Troubleshooting, Software Troubleshooting, Network Troubleshooting, Operating Systems, Account Setup, Password Resets, IT Documentation, Ticket Management, Installation, Configuration, Communication Skills, Troubleshooting, Customer Focus, Ticketing Systems

Industry

Retail Office Equipment

Description

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly. Key Responsibilities: Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person. Troubleshoot and resolve user issues related to operating systems, applications, and other IT services. Assist users with account setup, password resets, and other access-related inquiries. Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs. Monitor and manage IT support tickets, ensuring timely resolution and follow-up. Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices. Conduct training sessions for employees on new software applications and IT policies. Escalate complex issues to senior IT staff or other departments as needed. Stay current with technology trends and advancements to provide relevant support to users. Associate degree in Computer Science, IT, or related field preferred. Proven experience in IT support or helpdesk position. Strong understanding of computer systems, mobile devices, and other technology. Excellent troubleshooting skills and the ability to diagnose technical problems. Strong communication skills and the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Customer-focused attitude and commitment to providing quality service. Familiarity with ticketing systems and IT service management best practices. Knowledge of network protocols and administration is a plus. Fluency in Arabic and English.

Responsibilities

The primary role involves providing first-level technical support for hardware, software, and network issues via various channels, and troubleshooting user problems related to operating systems and applications. Responsibilities also include managing support tickets, assisting with IT equipment setup, and escalating complex issues when necessary.