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IT Support at Immanuel Albertinen Diakonie

Berlin, Berlin, Germany -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 26

Salary

1800000.0

Posted On

23 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Information Technology & Services

Description

Acceptance, analysis and resolution of change and fault reports from the areas of hardware and software, peripheral devices and mobile devices.
1st level support and user support
Qualified forwarding of 2nd and 3rd level requests • Maintenance and service work on workplace systems and printers
Handling support requests in the Jira ticketing system
Installation of new hardware and software at the users' sites
User management (creation and modification) within the directory service and applications
Installation and configuration of telephones (VoIP, mobile devices)
Creation and maintenance of the documentation
Collaboration with external service providers

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Responsibilities

Acceptance, analysis and resolution of change and fault reports from the areas of hardware and software, peripheral devices and mobile devices.
1st level support and user support
Qualified forwarding of 2nd and 3rd level requests • Maintenance and service work on workplace systems and printers
Handling support requests in the Jira ticketing system
Installation of new hardware and software at the users' sites
User management (creation and modification) within the directory service and applications
Installation and configuration of telephones (VoIP, mobile devices)
Creation and maintenance of the documentation
Collaboration with external service providers