IT Support Intern at Careers at Eucalyptus

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Information Technology, IT Support, Cybersecurity, Cloud-Based Software, Troubleshooting, Communication, Organization, Attention to Detail, Automation, Video Conferencing, Audio-Visual Support, IT Asset Management, Process Efficiency, Team Collaboration, Technical Skills, Non-Technical Skills

Industry

Health and Human Services

Description

About Euc We’re making good health last a lifetime More than 1 billion people globally live with obesity, a significant leading indicator of many preventable chronic diseases such as diabetes and heart disease. Eucalyptus is the company behind Juniper, one of the world’s largest weight management programs combining GLP-1 medication with a tailored nutrition and exercise programme, supported by our multidisciplinary care team of prescribers, health coaches, dietitians, nurses and pharmacists. Our published clinical research demonstrates that our combined approach to weight management and lifestyle change increases the likelihood of our patients losing significant weight during their treatment with Juniper by four times. Since launching, we’ve grown fast to support millions of patients. In the last 12 months: We grew the size of our patient base by 10x in the UK, received selective NICE endorsement for our holistic approach to obesity management, and grew our team from 50 to 200. Globally, we grew revenue by >120% YoY, while reducing cash burned by 90% YoY, with over $100M USD raised from global investors such as BOND, NewView, Blackbird and Airtree - early backers of companies like Canva, Stripe, Uber and Airbnb. What’s next? In 2025, we are charting the path to support hundreds of thousands of patients while launching into new conditions, demographics, and geographies as we move towards our vision of creating a preventive healthcare ecosystem. We’re building the world’s largest international digital healthcare company. This will be highly challenging, very rewarding and the adventure of a lifetime, working with the best operators you will ever encounter. If that gets you excited, let’s talk! About the role (What you'll be doing) Eucalyptus is looking for a passionate student to join our Trust Team as an IT Support Intern. The IT Support Intern is responsible for providing high-quality hardware and software support for employees in our Sydney office. This role reports to our Platform Engineering Lead and is part of our cross-functional Trust Team (IT, cybersecurity and infrastructure). This role is based in Sydney with flexibility to work full-time over university holidays and 3 days a week during university semesters. Some highlights of this role include: Learning about IT, cybersecurity and infrastructure in a fast-paced technology scale-up environment Helping with IT Support tickets for hardware, software and access management Enabling a high-quality employee experience by running our technology onboarding and offboarding process Supporting our meeting room video conferencing and providing audio-visual (AV) system support for internal events Conducting stock takes of our IT assets and ensuring that accurate records are maintained Automating manual tasks to streamline IT process efficiency Working in a global team with team members in Sydney, Manila and London About You (Who you are) Current university student studying a degree related to Information Technology Previous experience in an IT Internship or volunteer IT role (e.g. leading university societies or community groups) Experience in configuring and managing access to cloud-based software Experience troubleshooting hardware and software issues Keen interest to learn technical and non-technical skills in a fast-paced environment Strong communicator with the ability to build working relationships with non-technical stakeholders Strong organisation skills with high attention to detail Ability to follow instructions and to work independently in a diligent manner Experience automating business processes using tools such as Zapier, n8n, Make.com or similar (nice to have) Why you should join Euc Our teams are incredibly passionate - Work with high-performing teams who care deeply about our patients. Expect ownership in tackling meaningful challenges, and receive feedback that helps you grow. We move at incredible speed - Build, test, and learn outside of your comfort zone alongside curious, driven teammates. We will invest in your career - Get access to learning budgets and mentorship from leaders across Australia, the UK, Germany, and Japan, and collaborate with top-tier teams from the Philippines and South Africa. You’ll also gain global experience with opportunities to move across teams, explore new markets, and travel between them. Recognised in Hatch's Hotlist as one of Australia's top employer (voted by Gen Z’s!), we’re proud to grow the next generation of talent from early career professionals to global leaders. We play as hard as we work - Experience catered wellness talks, exercise classes, whoops to track your wellbeing, free barista coffees, funded social clubs, and quarterly rooftop parties. We’ll have your back - Receive support at every stage of life and career through our generous parental and miscarriage leave, to health, professional development, and personal days, and our Employee Assistance Program. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.

Responsibilities

The IT Support Intern is responsible for providing high-quality hardware and software support for employees in the Sydney office. This includes managing IT support tickets, onboarding and offboarding processes, and supporting audio-visual systems for internal events.