IT Support Intern at PINE STREET INN INC

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

25.0

Posted On

20 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Desktop Deployment, Windows 10, Windows 11, Microsoft 365, Microsoft Office 2016, Troubleshooting, Hardware Installation, Documentation, Problem Solving, Communication

Industry

Non-profit Organizations

Description

Description ITS Summer 2026 TEMP Pays $20.00 - $25.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) Location: Pine Street Inn – Boston, MA (HQ at and satellite offices, all within Boston Metro) Reports To: Sr. Network Admin/ Network Administrator Overview: Pine Street Inn is seeking a motivated IT Support Intern for a three-to-six-month term to assist with key technology initiatives. This internship offers hands-on experience in system upgrades, Microsoft 365 transitions, and end-user support within a dynamic nonprofit environment. Key Project: Technology Upgrade Initiative: Assist with upgrading workstations from Windows 10 to Windows 11 Help transition staff from Microsoft Office 2016 to Office 365 Work primarily at our headquarters, with periodic travel to satellite offices, independently or alongside IT staff Requirements Responsibilities: Prepare and deploy new workstations with updated OS and software Support basic troubleshooting during and after transitions Unplug, transport, and reconnect IT equipment (monitors, desktops, cables, docking stations, etc.) Document completed moves and deployments Follow guidance from IT staff and Operations Manager Qualifications: Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field Prior experience in a technical support or desktop deployment role (including school or volunteerbased projects) preferred Familiarity with Microsoft Windows operating systems and Microsoft Office products Must possess a valid driver’s license and maintain a clean driving record, as required by Pine Street Inn. Ability to lift and carry computer equipment (up to 40 lbs) Strong problem-solving and communication skills Reliable, punctual, and able to work both independently and as part of a team Benefits: Gain hands-on experience with real-world IT infrastructure and upgrade projects Exposure to enterprise IT operations in a mission-driven nonprofit environment Opportunity to work with and learn from experienced IT professionals

Responsibilities

Assist with the technology upgrade initiative by deploying Windows 11 and transitioning staff to Microsoft 365. Provide basic troubleshooting and handle the physical installation and transport of IT equipment across office locations.