SKILLS AND EXPERIENCE WE ARE LOOKING FOR:

The ideal candidate will have:

• Previous experience working on a Service Desk/1st & 2nd line support or a similar environment.
• Solid Windows 10 Desktop skills.
• Microsoft Office 365 experience.
• Microsoft Exchange online.
• Attention to detail.
• Proactive with a willingness to learn and adapt.
• Excellent verbal and written communication skills.
• Keen IT interest and self-development.

ROLE LOCATION

The role would be based in Bristol. Occasional travel to other offices may be required.

THE ROLE

As an IT Support Junior Technician, you will be the point of contact for end users to receive support and
maintenance not just remotely but desk-side as well. This includes installing, diagnosing, repairing,
maintaining and upgrading all PC hardware and similar desktop equipment to ensure optimal workstation
performance.

DUTIES [WILL INCLUDE BUT NOT BE LIMITED TO]:

• First point of contact to end users and providing technical IT support (1st Line and 2nd Line).
• Office 365 Administration.
• Active Directory Administration.
• 3CX Phone System Administration.
• Supporting with physical Windows & Linux based hardware & infrastructure requirements.
• Supporting staff with troubleshooting tech issues, creating new users, password resets and hardware

replacements and builds.

• Supporting the IT Team with software and upgrades.
• Supporting the Data and Digital Team with ad hoc infrastructure projects.
• Carry out their duties and any ad hoc requests that come in, with accuracy and professionalism.

This is an exceptional opportunity at an exciting time both for our business and for environmental
consultancy. With us, you will be involved at the heart of the team and will play a key role in the IT
department for the Group. You will work in a friendly, supportive environment and will be given one to one
support, mentoring, learning and development via experienced colleagues. External training will be
provided where required.