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IT Support Lead - Dusseldorf, Germany at Boston Scientific Corporation Malaysia

Düsseldorf, North Rhine-Westphalia, Germany -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Leadership, Infrastructure, Microsoft 365, Networking, AV Systems, End-User Support, Service Management, Operations Leadership, ITIL Frameworks, Process Improvements, Vendor Management, Capacity Planning, Technology Solutions, User Experience, Proactive Mindset

Industry

Medical Equipment Manufacturing

Description

This is a hands-on leadership role where you'll ensure IT is both a reliable enabler and a trusted partner for the business. You'll work closely with local leaders, coordinate your small IT team, and translate business needs into practical IT solutions that support the company's growth over the coming years. We are seeking someone with strong technical expertise across infrastructure, Microsoft 365, networking, AV systems, and end-user support. Experience in site IT coordination, service management, or operations leadership is highly valued, but formal team management experience is not required (but it's a nice to have) - you'll need the right skills to guide a small team and divide tasks effectively. Fluency in German & English is essential. Someone that understands the strong technical expertise Fluency in German and English is essential, and a proactive, solution-oriented mindset is a must. Experience with ITIL frameworks or certification As the IT Business Operations Lead, you'll be the primary IT point of contact for the Düsseldorf office, connecting the needs of the business with our global IT standards. You'll oversee day-to-day IT operations, from infrastructure and end-user support to AV systems and software platforms. Working with your team of IT specialists, you'll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience. Beyond operations, you'll act as a strategic partner, anticipating the office's evolving IT requirements as the team and user base grow. You'll provide recommendations on technology solutions, plan for future capacity, and support the adoption of new systems or tools. You'll also collaborate with vendors and manage local budgets to ensure resources are used effectively.

Responsibilities

As the IT Business Operations Lead, you'll oversee day-to-day IT operations and act as a strategic partner for the Düsseldorf office. You'll coordinate workloads, implement process improvements, and drive initiatives that enhance efficiency and user experience.