IT Support Lead at Greater Nashua Mental Health

Nashua, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Aug, 26

Salary

0.0

Posted On

23 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk Management, Windows Environments, Desktop Support, Troubleshooting, Clinical Systems Support, EMR/EHR Applications, Customer Service, Asset Management, Technical Documentation, Staff Training, Microsoft Office

Industry

Mental Health Care

Description

Description Nashua, NH Greater Nashua Mental Health is seeking an IT Support Lead to oversee the day-to-day operations of the helpdesk and ensure a high level of technical support for staff. This role provides leadership and guidance to support team members, improves processes, and ensures timely resolution of technical issues. The IT Support Lead collaborates closely with IT staff and vendors to maintain reliable systems, support clinical applications, and enhance overall user experience. Key Responsibilities Oversee daily IT helpdesk operations, ensuring timely resolution of support tickets. Provide technical guidance and support to IT team members. Establish and improve support processes and best practices. Prioritize and manage high-impact or urgent technical issues. Coordinate with vendors and internal teams to maintain and improve systems. Maintain inventory of IT assets including computers, phones, and related equipment. Support and maintain clinical systems, including EMR/EHR applications. Respond to and resolve user support requests, escalating when needed. Develop documentation, workflows, and training materials. Provide training to staff on systems and applications. Collaborate with IT team members to ensure coverage and operational continuity. Perform additional duties and special projects as assigned. Qualifications Bachelor’s degree in Information Technology or related field required. 3–5 years of IT support or related experience. 2–3 years of helpdesk or customer support experience preferred. Strong knowledge of Windows environments, desktop support, and troubleshooting. Experience supporting clinical or healthcare systems preferred. Excellent customer service, communication, and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving skills and sound judgment. Proficiency with Microsoft Office products. Ability to work independently and collaboratively with a proactive approach. Why Work for Us We are looking for collaborative, curious individuals with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including: Choice of 2 health insurance plans Health Reimbursement Arrangement Health Savings Account Flexible Spending Account Dental Insurance Vision Insurance Group Life and AD&D Insurance Short and Long Term Disability Accident & Critical Illness Insurance 403(b) Retirement Plan with Agency Match Employee Assistance Plan Generous Earned Time Off Paid Extended Sick Time 10 Paid Holidays + your birthday! Bereavement Leave Tuition Reimbursement Qualifying Employer for Public Service Loan Forgiveness Greater Nashua Mental Health is an Equal Opportunity Employer

Responsibilities

Oversee daily IT helpdesk operations and provide leadership and technical guidance to the support team. Maintain clinical systems and coordinate with vendors to ensure reliable system performance and user experience.