IT Support Lead (m/f/d) at SIXT

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Team Leadership, Project Management, Communication, Solution-Oriented Mindset, Adaptability, ITSM Tools, Mac, MS Entra, Windows, Teams, Teams Rooms

Industry

Travel Arrangements

Description

Company Description Job Description Join SIXT's mission to revolutionize mobility! Together with your team you are the heroes behind our seamless tech operations, ensuring over 1,000 employees in our global headquarters in Pullach have the support they need to deliver exceptional results for our business and customers. Ready to lead an ambitious three-person team while shaping the future of workplace technology? YOUR ROLE AT SIXT With your team you provide technical support in daily operations as well as on-site support for end users, including VIP support You lead and manage a team of three tech professionals, including recruitment, coaching, objective setting, and performance appraisal You develop, standardize, and document efficient support processes to enhance service delivery and ensure consistent, high-quality support across the organization You proactively identify and analyze structural IT issues, coordinating with various departments to develop sustainable solutions that align with business objectives You manage critical incidents and complex escalations from initial response through resolution, ensuring SLA adherence and maintaining clear stakeholder communication YOUR SKILLS MATTER Professional Experience & Education You have successfully completed an IT apprenticeship (e.g., systems integration) and bring several years of practical experience in IT system administration, where you've tackled complex technical challenges and continuously developed your expertise Leadership & Project Management You demonstrate proven leadership experience and have successfully managed teams. Your project management skills enable you to deliver IT projects on time, within budget, and to high quality standards Communication You have excellent communication skills in German and English, enabling you to interact confidently with management, stakeholders, and team members across all organizational levels Solution-Oriented Mindset You systematically approach complex IT problems and develop pragmatic, sustainable solutions while keeping the bigger picture in mind High Adaptability You excel at adapting quickly to new technologies, processes, and requirements Tool Expertise Experience with modern ITSM tools (ServiceNow, Jira, Confluence) is advantageous and will help you integrate quickly into our established workflows as well as experience with Mac, MS Entra, Windows, Teams and Teams Rooms WHAT WE OFFER Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Responsibilities

Lead a team providing technical support and manage daily operations for end users, including VIP support. Develop and document efficient support processes while managing critical incidents and escalations.