IT Support Lead at True Anomaly

Long Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

140000.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Technical Support, Troubleshooting, Problem-Solving, Customer Service, Windows, Mac OS, MDM Tools, Cloud-Based Technologies, Scripting, Network Management, Hardware Maintenance, Documentation, Onboarding, Offboarding, SolidWorks

Industry

Defense and Space Manufacturing

Description

A new space race has begun. True Anomaly seeks those with the talent and ambition to build innovative technology that solves the next generation of engineering, manufacturing, and operational challenges for space security and sustainability. OUR MISSION The peaceful use of space is essential for continued prosperity on Earth—from communications and finance to navigation and logistics. True Anomaly builds innovative technology at the intersection of spacecraft, software, and AI to enhance the capabilities of the U.S., its allies, and commercial partners. We safeguard global security by ensuring space access and sustainability for all. OUR VALUES Be the offset. We create asymmetric advantages with creativity and ingenuity What would it take? We challenge assumptions to deliver ambitious results It’s the people. Our team is our competitive advantage and we are better together YOUR MISSION We are seeking an experienced IT Support Lead, to join our growing team. The IT Support Lead will be responsible for providing support and overseeing the team providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware. This role requires excellent problem-solving skills, attention to detail, and the ability to work well under pressure. You will manage the incoming queue and be the expert support person before the issue needs to escalate. RESPONSIBILITIES Manage the IT support team, ensuring all day-to-day activities are delt with in a timely manner. Working to ITIL standards. Be responsible for the support desk ticket queue and delegation of tasks. Creating reports showing support desk load and hitting SLA’s. Help serve as the first point of contact for all IT issues, managing requests via phone, email, remote tooling (teams/BigFix) and in-person interactions. Troubleshoot and resolve technical issues related to computer systems, networks, and hardware. Onboarding and offboarding. Ensure ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). Install, configure, and maintain computer systems, networks, and hardware. Maintain accurate documentation of technical support requests and resolutions in Jira and Confluence. Monitor and maintain system performance and security. Assist with the deployment and maintenance of new hardware and software including Mac OSX and Windows products, True Anomaly engineering software, and O365 tooling. Collaborate with other IT team members to ensure timely resolution of technical issues. Participate and coordinate demanding on-call rotations to provide IT/Technical support 24/7. This position requires the ability to respond to critical tickets/incidents outside of regular working hours. The role includes participation in a 24/7 on-call rotation to support the mission. QUALIFICATIONS Bachelor’s Degree or combination of experience and industry leading certifications (Network+, Security+, CCNA, Microsoft Certifications). Minimum 5+ years of experience in IT support or end-user desktop support. Minimum 3+ years of experience in a management position. Great customer service skills. Strong knowledge of computer systems, networks, and hardware. Excellent troubleshooting and problem-solving skills. Proficient in Powershell/Bash scripting. Demonstrated proficiency with Windows and Mac OS. Demonstrated proficiency with MDM tools (Such as: Intune, JAMF, BigFix). Experience with remote support tools and technologies. Experience with cloud-based technologies and services (e.g., Azure, O365 GCC-High). Develop recommendations for procedures to prevent problems. Ensures ongoing usability of client computers, peripheral equipment, audio/visual systems, and software within established Information Systems standards and guidelines (i.e., desktops, laptops, MAC’s, printers, copier, etc.). Delivers consistent, reliable service. Ensure users’ needs are being met for every request/incident that is processed. Experience supporting engineers with SolidWorks / Autodesk products. U.S. Citizen and eligible for DoD Secret or TS/SCI clearance. PREFERRED SKILLS AND EXPERIENCE Experience with aerospace or high-tech manufacturing. Current active DoD TS/SCI clearance. COMPENSATION Colorado Base Salary: $100,000-$135,000 California Base Salary: $105,000-$140,000 Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience. ADDITIONAL REQUIREMENTS Work Location—this role must be fully onsite 5 days a week at either our Centennial, CO or our Long Beach, CA facilities. This position is not eligible for remote work. Work environment—the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job. Physical demands—the physical demands of the job, including bending, sitting, lifting and driving. This position will be open until it is successfully filled. To submit your application, please follow the directions below. #LI-Onsite To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

Responsibilities

The IT Support Lead will manage the IT support team and oversee Tier 1 & 2 technical support for employees. Responsibilities include troubleshooting technical issues, maintaining computer systems, and ensuring timely resolution of support requests.