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IT Support Lead at Two95 International Inc

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End-User Computing (EUC) Support, LAN / WAN / VPN / Wi-Fi Troubleshooting, Active Directory, Group Policy, Microsoft 365, ITSM, ServiceNow, Windows 10/11 Support, Incident Management, Problem Management, Change Management, ITIL Process Knowledge, Stakeholder Management, Infrastructure Support, Operational Governance, Service Delivery

Industry

technology;Information and Media

Description

We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise. 🔧 Key Skills: * End-User Computing (EUC) Support * LAN / WAN / VPN / Wi-Fi Troubleshooting * Active Directory & Group Policy * Microsoft 365 (Outlook, Teams, OneDrive) * ITSM / ServiceNow * Windows 10/11 Support * Incident, Problem & Change Management * ITIL Process Knowledge 📌 Key Responsibilities: * Own end-to-end service delivery for Malaysia engagement * Lead onsite and offshore support teams * Manage escalations, shifts, and operational governance * Ensure SLA/KPI compliance across IT support functions * Act as SPOC for customer stakeholders and governance meetings * Drive operational excellence and continuous improvement initiatives * Ensure adherence to security, audit, and compliance standards ✅ Preferred Experience: * Airline / Transportation / Large Enterprise environments * Managing onsite–offshore delivery models * Strong communication and leadership capabilities

Responsibilities

Manage end-to-end IT operations and service delivery for a large enterprise environment in Malaysia. Lead onsite and offshore support teams while ensuring SLA/KPI compliance and operational excellence.