IT Support – Level 2 | CCS0735
Dublin
full time
Hours:
40 Hours Per Week
Compensation:
Depend on Experience
Position Overview:
We are looking for an IT Support (Level 2) to join our team in Dublin.
This role is perfect for someone ready to take the next step from Level 1 support into a more advanced position, building skills in cloud services, networking, and device management.
The role focuses on day-to-day IT support through our ticketing system, resolving escalated issues efficiently, from login difficulties and printer problems to hardware repairs on tablets, laptops, and mobile devices .
You will manage and maintain Microsoft environments (Azure AD, Microsoft 365, Windows Server), handle Mobile Device Management (MDM) via Intune, and provide occasional server and network administration support.
This is a great opportunity to grow your technical expertise while working in a collaborative and supportive environment.
Mission
At CCS Cleaning, our mission is CLEANING TO THE CORE.
We are a cleaning family company that believes in sustainability, both for our planet and our clients. By cleaning in an environmentally responsible manner, we ensure consistent and ecologically friendly results. We serve clients in the retail and hospitality sectors across multiple European markets.
CCS is a family business established in 1967, employing thousands of people across nine countries.
We pride ourselves on an informal work culture and enthusiastic teams.

Key Responsibilities:

• Provide Level 2 technical support for end-users, resolving escalated issues efficiently.
• Manage and maintain Microsoft environments, including Azure Active Directory, Microsoft 365, and related services.
• Administer and troubleshoot network infrastructure (LAN/WAN, firewalls, VPNs).
• Support and maintain Windows Server environments, including patching and backups.
• Configure and manage Mobile Device Management (MDM) solutions (e.g., Intune).
• Assist with IT projects, system upgrades, and deployments.
• Document processes, solutions, and maintain accurate technical records.

Qualifications And Skills:

• Minimum 3 years of experience in IT support or a similar role.
• Strong knowledge of Microsoft technologies: Azure AD, Microsoft 365, Windows Server.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with MDM solutions and endpoint management.
• Understanding of IT security best practices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

• Provide Level 2 technical support for end-users, resolving escalated issues efficiently.
• Manage and maintain Microsoft environments, including Azure Active Directory, Microsoft 365, and related services.
• Administer and troubleshoot network infrastructure (LAN/WAN, firewalls, VPNs).
• Support and maintain Windows Server environments, including patching and backups.
• Configure and manage Mobile Device Management (MDM) solutions (e.g., Intune).
• Assist with IT projects, system upgrades, and deployments.
• Document processes, solutions, and maintain accurate technical records