IT SUPPORT MANAGER

£45,000 – £50,000 per annum
Cardiff Gate, Cardiff
Permanent, Full-Time
About you:
Are you a talented, self-motivated and values driven individual with the drive to succeed and the ambition to effect positive change?
Are you seeking a challenging and fulfilling role in a friendly, and supportive company where you are empowered, your talents are nurtured and you will be inspired to make a difference?
If so, we have the perfect opportunity for you to come and join our like-minded team!
We are seeking an IT Support Manager to join our IT team, based at our Cardiff Gate Support office. The IT Support Manager will be responsible for the smooth running of all the company’s IT systems by managing the maintenance & repair of hardware, assisting with computer equipment installation, maintenance of networks and connectivity for users. The post holder will also supervise all regular technical and administrative IT tasks, assisting the more junior Support Engineers when required, and will be responsible for managing, training and supervising all the activities of the Support Engineers.
The role will require regular travel to our care homes and other sites, therefore it is essential that the post holder possesses a full, clean UK driver’s licence and ideally, access to their own vehicle.
About us:
We are a small company with a big Vision and ambitious growth plans. We pride ourselves on our unique culture and approach to working with our people, enabling them to showcase and be recognised for their talents. At Caron Group, it is your contribution that is valued, not your position, and empowerment is key. We believe rigid structures stifle creativity and our staff are encouraged to think outside the box, bring fresh perspectives….and challenge the status quo!
We are committed to supporting our staffs’ continuous professional development throughout their careers, through the provision of formal training and development opportunities. Being a relatively small company, staff are also able to gain exposure and hone their skills in wider business areas and benefit from hands-on mentoring support.
We are:
Caron Group is a family of care homes across mid and south Wales. Our ethos is to provide quality care and ensure that privacy, dignity and choice for our residents is at the core of everything we do. We have been operating in the care sector for twenty two years and specialise in residential, nursing and dementia care for older people. We are currently undergoing an exciting chapter in our growth and are looking for dedicated individuals to join us on this journey.

MINIMUM QUALIFICATIONS AND KNOWLEDGE:

• Bachelor’s degree in Computer Science with hands on expertise with Computers and Networks including servers, desktop PCs, laptops.
• Experience of using relevant IT Service Management system to manage, allocate and monitor support tasks.
• Ability to troubleshoot a multitude of hardware and software problems and to learn / adapt to new technologies.
• Managing and developing staff.
• Writing technical documentation, policies and procedures.
• Management reporting.
• Troubleshooting and supporting users in a Windows environment.
• Manage computers and file permissions using Active Directory and company policy.

TECHNICAL REQUIREMENTS OVERVIEW:

• Configuration, administration and troubleshooting of Windows Server (2012-2019) - Active Directory/Group Policy/DNS/DHCP/IIS
• Server hardware and infrastructure
• Networking hardware and infrastructure
• PBX systems
• Information security systems including antivirus, IDS, email gateway security and systems monitoring tools

MINIMUM EXPERIENCE (NUMBER OF YEARS):

• 5 to 8 years of relevant professional experience.

• Assume complete responsibility of day to day IT service desk delivery in the company.
• Implement service standards and assist to develop common systems and processes based on industry best practices.
• Ensure that appropriate action is taken to resolve problems in systems and services with adequate documentation.
• Monitor and support in the implementation of agreed remedies and preventive measures and analyse patterns/ trends.
• Manage IT support, troubleshooting, and repair for IT equipment and networks.
• Ensuring that IT systems are running smoothly and taking proactive measures to ensure continuity and quality of service is maintained at all times.
• Ensuring appropriate documentation is created and maintained for all IT systems and related processes.
• Develop and maintain emergency plans to address equipment, power, or security failure to ensure preservation of technology and data.
• Management of staff within the IT support team (including involvement in recruitment and HR issues when required).