Key Responsibilities

• Lead and develop a high-performing IT Support team.
• Drive service delivery, SLAs, customer satisfaction and continuous improvement.
• Manage vendors, contracts and technology partners.
• Provide technical leadership across Microsoft 365, Azure, infrastructure, networking and security.
• Own and maintain Cyber Essentials and support ISO 27001 compliance activities, ensuring IT controls, security processes and documentation meet business and regulatory requirements.

What We're Looking For

• Proven experience leading IT Support, Service Desk or IT Operations teams.
• Strong Microsoft 365, Azure and infrastructure expertise.
• Experience with networking, cybersecurity, vendor management and IT operations.
• Knowledge of Cyber Essentials, ISO 27001, and IT security controls.
• Excellent stakeholder engagement and problem-solving skills.
• ITIL or relevant Microsoft/Cisco/CompTIA certifications are desirable.
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