Job Description

Roles & Responsibilities

• Deliver exceptional technical support by troubleshooting hardware and software issues for end-users, ensuring minimal downtime.
• Assist in the setup, configuration, and maintenance of computer systems, mobile devices, and peripherals to create a seamless user experience.
• Manage ticketing systems to track incidents and resolutions, prioritizing issues based on urgency and impact to maintain service quality.
• Conduct regular system audits and performance checks to identify potential issues and implement preventative measures proactively.

Desired Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, or a related field, showcasing a solid educational foundation.
• 1-3 years of hands-on IT support experience in a fast-paced environment, demonstrating practical knowledge and skills.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation, validating expertise.
• Experience with Windows and macOS operating systems, ensuring versatility in supporting diverse user environments.

Employment Type

• Full-time