About the job

🖥️ We’re Hiring: IT Support Officer (Entry / Junior Level)

🔹 Position: IT Support Officer

📅 Employment Type: Full-Time

🌱 Career Level: Entry / Junior

🧭 About the Role

We’re looking for a dependable and service-focused IT Support Officer to keep day-to-day technology operations running smoothly. You’ll assist users with technical issues, maintain workplace systems and equipment, and help ensure a secure, efficient, and reliable IT environment.

🛠️ Key Responsibilities

• Provide first-line support for hardware, software, and user-access issues.
• Troubleshoot computers, printers, email, Wi-Fi, and common connectivity problems.
• Install, configure, update, and maintain IT devices and approved software.
• Assist with user accounts, permissions, passwords, and access requests.
• Respond to support tickets and document incidents and resolutions.
• Support employee onboarding, workstation setup, and device provisioning.
• Perform basic troubleshooting for networks, peripherals, and workplace applications.
• Escalate complex technical issues to senior IT teams when necessary.
• Assist with system updates, security checks, and routine IT maintenance.
• Maintain troubleshooting guides, technical documentation, and knowledge-base resources.
• Assist with IT equipment inventory and asset tracking.

🔐 What We’re Looking For

• Basic understanding of Windows, macOS, computer hardware, and networking.
• Familiarity with Microsoft 365, Google Workspace, or similar productivity tools.
• Understanding of common hardware and software troubleshooting techniques.
• Familiarity with help-desk or ticketing systems is a plus.
• Basic knowledge of cybersecurity and access-management practices.
• Strong communication and customer-service skills.
• Good analytical and problem-solving abilities.
• Patient, organized, and attentive to detail.
• Ability to manage multiple support requests effectively.
• Positive attitude with a strong willingness to learn new technologies.

✨ What We Offer

• 🧠 Structured training and hands-on technical mentorship.
• 🖱️ Practical experience with workplace technology and IT operations.
• 🛡️ Exposure to networking, cybersecurity, systems, and infrastructure.
• 🤝 Supportive environment with experienced IT professionals.
• 🔧 Opportunities to strengthen troubleshooting and technical support skills.
• 🚀 Career growth paths into Systems, Network, Cloud, or Infrastructure roles.
• 🎁 Competitive compensation and comprehensive benefits package.