Location: Central London (Hybrid – Work-from-home Fridays!)
Salary: £38,000 - £42,000 (depending on experience) + Excellent Benefits

SKILLS NEEDED

• Strong IT intuition and problem-solving skills, with the ability to quickly understand systems and troubleshoot issues.
• A natural curiosity and ingenuity when navigating IT challenges; deep technical expertise is not essential, as we work closely with an external IT company.
• Confident in handling day-to-day IT tasks and comfortable escalating more complex issues when necessary.
• Strong communication skills to effectively liaise with both internal teams and external IT support.
• Proactive, organised, and able to manage multiple IT and procurement-related tasks efficiently.
• High commercial acumen with the ability to identify trends, analyse data, and provide actionable insights.

KEY RESPONSIBILITIES

• Daily support, issue triaging, and issue escalation.
• Hardware/software setup and procurement.
• Mobile phone account management.
• Staff IT onboarding/offboarding.
• Liaison with external IT company.
• Technical admin of non-critical systems (e.g., SharePoint).
• User training and IT support.
• Helping to create manuals or tutorials.
• Managing end-user security.
• Test and evaluate new technologies.
• Auditing of all company equipment.
• Keeping accurate and up-to-date records.

OTHER TASKS

• Asset management.
• Support for projects and documentation.