INTRODUCTION:

Are you passionate about aged care and want to work with other like-minded people?
Coolibah Care has been the aged care provider of choice in the Peel region for over 50 years. We are an independent not-for-profit organisation, offering a range of services including residential care, independent living, home services, respite and day care.
Join a Purpose-Driven Team Making a Real Difference – IT Support Officer at Coolibah Care
Are you a tech-savvy problem solver who’s passionate about people and purpose? Looking for a role where your IT skills truly mean something? Join Coolibah Care, a trusted not-for-profit aged care provider in the Peel region for over 50 years, and help us deliver exceptional care through smart, secure, and people-focused technology solutions.
At Coolibah Care, we’re more than just aged care – we’re a close-knit community dedicated to enhancing the lives of seniors through compassion, innovation, and respect.

DESCRIPTION:

About the Role: IT Support Officer
We’re looking for an enthusiastic and hands-on IT Support Officer to play a key role in keeping our systems running smoothly and securely. You’ll work closely with our external Managed Service Provider while being the friendly on-the-ground support our team relies on.
This is your chance to bring your tech know-how into a role with purpose – helping us deliver high-quality care with reliable, compliant, and future-focused IT solutions.

Be our in-house go-to for all things IT & Communications
Coordinate with our MSP to maintain robust, seamless operations across our network, internet, and phone systems
Provide responsive on-site tech support to staff and residents – minimising downtime and keeping things running smoothly
Lead rollouts of new systems and ensure compliance with the Strengthened Aged Care Quality Standards
Empower staff with effective IT training and friendly, patient support