IT Support Officer at Easygo Gaming

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Attention to Detail, Windows Support, MacOS Support, Customer Service, Analytical Thinking, Communication Skills, Team Player, Adaptability, Proactivity

Industry

Software Development

Description

Provide high-quality helpdesk support as part of a collaborative IT team working across some of Melbourne's most exciting iGaming brands. What's in it for you? Are you a tech enthusiast with a sharp eye for detail? Do you thrive in a fast-paced environment? If you’re passionate about technology and problem-solving, we may have the perfect opportunity for you as our next IT Support Officer. At Easygo, we’re looking for someone who loves resolving technical issues, problem-solving and providing a high level of IT support. In this role, you'll have the chance to make an impact while continuously growing your technical skills. As an IT Support Officer, you’ll play a key role in investigating complex issues and finding technical solutions to help our teams run smoothly. If you're a critical thinker with a passion for technology, an eye for detail and an interest in the iGaming industry, this is the role for you. Your role with us: We are looking for an IT Support Officer to join our Melbourne office and be the first point of contact for our people when it comes to IT. In this role, you will provide day-to-day support for a workforce of over 600, making sure our technology runs smoothly and our teams can focus on doing their best work. You will take ownership of incoming IT tickets through Jira, resolving issues directly or escalating when needed, while ensuring every request is handled with care and efficiency. Your work will cover everything from welcoming new starters with the right tools on day one, to making sure our meeting rooms are ready for collaboration, and being a key part of the IT experience at every stage of the employee journey. There is a hands-on element to the role: you’ll be comfortable moving desks, installing monitors and getting involved in the practical side of keeping an office environment running. You’ll also support both Windows and macOS users, so being confident across different platforms is a must. This is a role where no two days are the same. Some days you’ll be troubleshooting hardware or WiFi issues, others you’ll be helping the team adopt new systems, or simply making sure everyone has the tools they need. As Easygo continues to scale from our startup roots into a fast-growing global tech company, you’ll be part of an IT team that is laying the foundations for sustainable growth. We’re looking for someone who is curious, proactive, and customer-focused, with strong problem-solving skills and the ability to work independently. If you know your way around a Mac/PC, a HDMI cable, a busy service desk and you’re excited by the chance to grow your career while supporting a company on the rise, apply! Who are we? At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 700+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone. Click play, on your career today! What you will do: Receive and apply on-the-job training, demonstrating a passion for continual learning and skills growth. Be one of the first responders for internal IT issues and tickets within Easygo. Provide technical assistance, including in-person on-site deskside support. Interact with stakeholders to escalate and resolve IT issues in a timely manner. Assist with maintaining IT equipment including networking and laptops and more. Support office infrastructure including meeting room systems and AV equipment. Onboarding tasks including set up of workstations and desks for new starters. Other ad-hoc tasks as requested by the Head of IT. Document all actions, troubleshooting steps, and decisions made during problem-solving. Contribute to the team's success by identifying areas of improvement and suggesting innovative solutions. What you will bring: Prior experience in a technical support or helpdesk role. Demonstrated analytical thinking and problem-solving abilities, with a keen attention to detail. Good working knowledge of both Windows and MacOS is desirable. Natural talent for computing and an interest in IT and Technology. Good communication skills, with an ability to explain technical issues to non-technical people. Proactive and adaptable, with an ability to work with minimal supervision in a fast-paced environment. Strong team player, dedicated to team success and continual improvement. Bonus points if you also have: A degree or diploma in Information Technology, Computer Science, or a related field is preferred. Exposure to iGaming or related industry is an advantage, but not a requirement. Knowledge of databases, spreadsheets, large datasets and/or manipulating data queries. Some of the perks of working for us: Office Perks & Environment In-house baristas serving free coffee, tea, fresh juices, and smoothies. Daily catered breakfast and regular company-wide events. Snack walls and drink fridges on every floor. Fun /modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator. Wellbeing & Personal Development Access to our Employee Assistance Program for you and your loved ones. 9,000+ courses on our Learning & Development platform. One paid volunteer day per year. Weekly Wednesday massages by professional masseuses. Team Connection & Rewards Team budgets for lunches and activities to celebrate achievements. Social sports teams and participation in Corporate Games. Easygo branded swag. Birthday and work anniversary gift vouchers, plus a chance to win prizes. Events & Experiences Company-wide talks with key partners such as Everton FC and Team Sauber in Formula 1. Office visits from big-name streamers. Meet Ambassadors like Alex Pereira, Israel Adesanya. Ballots for exclusive tickets to events like Formula 1, UFC, and more sporting and music events. We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world. We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

Responsibilities

The IT Support Officer will be the first point of contact for IT issues, providing day-to-day support for over 600 employees. Responsibilities include resolving IT tickets, onboarding new starters, and maintaining office infrastructure.