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IT Support Officer at ELPEN Pharmaceutical Co. Inc.

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Troubleshooting, User Support, Ticketing System Management, Issue Escalation, Software Installation, System Upgrades, Maintenance, Windows, Mac OS, VPN Troubleshooting, Equipment Configuration, Meeting Conference Support, Desktop Support, Mobile Phone Support, Printer Support, On-call Support

Industry

Pharmaceutical Manufacturing

Description

To meet our current corporate needs, we are looking to bring to our team an IT Support Officer In This Role, You Will Provide technical troubleshooting for user issues, supporting business-critical software. Be Technical user support on company’s sites. Managing technical requests via ticketing system. Escalating unresolved issues to higher support levels (Second Level Support). Handling Software installation/upgrades/maintenance (MS Office, MS Windows, Mac OS, email, etc.), troubleshooting on Windows, Mac OS, VPN. Preparing and Configuring the IT equipment. Managing\supporting meeting conferences. On-site support (desktop and mobile phones, printers, etc.). Flexibility to Participate in a 24/7 on-call support rotation. Your Qualifications BSc in Computer Science or a related field degree. Minimum of three (3) years of experience in a similar position. Excellent knowledge of the Microsoft 365. Basic knowledge of Networking ( LAN/WiFi networks). Good knowledge of computer hardware. Technology literate with basic knowledge of office automation and remote support tools. Experience in providing application support for business-related software and user-facing applications. Ability to prioritize tasks and manage multiple incidents. Bonus points for experience in Sharepoint / OneDrive. Communicating effectively in both written and spoken Greek and English. Prioritizing teamwork and value collective success over individual achievement Why Join Us A competitive compensation package combined with additional benefits. Private Insurance for you and your family. Facilities with Parking inside, enticing restaurant and corporate bus. An extensive training program upon induction and throughout employment. Prospects for professional growth.

Responsibilities

The IT Support Officer will provide technical troubleshooting for user issues, supporting business-critical software and managing technical requests through a ticketing system. Responsibilities also include handling software installation, upgrades, maintenance, and providing on-site support for various IT equipment.