Full job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Sebel Busselton, managed by Accor Vacation Club, sits on the southwest tip of Western Australia. Boasting fantastic beaches and natural wonders from underwater observatories to national parks, Busselton is the place to be. The Sebel Busselton is situated in a short 10 minute walk from the water, featuring charming guest rooms and apartments, resort style swimming pools, gym facilities and tennis courts.

We currently have an opportunity for a Front Office Receptionist & Guest Experience Host to join our vibrant Front Office Team. As a Front Office Receptionist, you play a vital role in maintaining seamless and exceptional guest experiences from start to finish, ensuring our esteemed Members and Guests enjoy a truly memorable stay with us. Casual and part time position available.

WHAT IS IN IT FOR YOU:

• Work Your Way in a coastal location like no other, surrounded by the breathtaking beauty of one of Australia's destination locations.
• Embrace a workplace that exudes flexibility, and fun, fostering a vibrant & supportive work environment.
• Fantastic career and training opportunities.
• Enjoy a personalised Reward & Recognition program.
• Unlock local and global discounts on accommodation, dining, lifestyle and more!

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Demonstrated experience within either Front Office, Reservations or with general administration.
• High attention to detail with exceptional verbal and written communication skills.
• A passion for providing exceptional customer service and creating memorable moments.
• A demonstrated commitment to be part of a positive and supportive team.
• Experience within the Hospitality and/or Tourism industry advantageous.
• Ability to work a flexible schedule from 7:00AM to 9:00PM, including nights, weekends, public and school holidays.

WHAT YOU WILL BE DOING:

• Provide friendly, courteous and professional services to all guests.
• Manage the guest room inventory and accounts efficiently, adhering to Hotel Procedures.
• Attend to check-in and check-out of guests in a professional manner.
• Liaise with other departments including Housekeeping and Maintenance to ensure a seamless guest experience.
• Assist guests with general enquires and provide share your local knowledge to provide personalised recommendations & insights.
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications

If you're driven, committed and reliable, and excited by the chance to utilise your experience and personality to deliver exceptional service, then we would love to hear from you!

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our globalFull job description

About the Cowboys Group the NQ Toyota Cowboys Group of companies are a cornerstone of the North Queensland community and a major contributor to the regional economy for over 30 years. We enjoy the largest geographical footprint in the National Rugby League and are committed to excellence both on and off the field.

About the Role

Are you the person everyone calls when the Wi-Fi drops out, the printer stops working, or technology just isn't playing nice?

As our IT Support Officer, you'll be the go-to tech problem solver across Cowboys Leagues Club and the Licensed Venues of the NQ Cowboys Group. You'll play a vital role in keeping our people connected, our systems running smoothly, and our technology evolving to support exceptional experiences for our members, guests, and employees.

This is a role for someone who loves variety. One day you might be setting up new devices, supporting venue technology, and helping staff resolve technical issues. The next, you'll be assisting with cybersecurity initiatives, implementing new systems, or contributing to exciting technology projects across the Group.

What you'll be doing Be the Tech Hero

• Provide Level 1 and 2 IT support across Cowboys Leagues Club and Licensed Venues.
• Troubleshoot and resolve hardware, software, network, and application issues.
• Deliver outstanding customer service through both in-person and remote support.
• Prioritise support requests based on operational impact and business needs.

Keep Our Technology Running

• Assist with the implementation, maintenance, and monitoring of network and server infrastructure.
• Support business-critical systems including Microsoft 365, operational applications, and venue technology platforms.
• Maintain accurate technical documentation, asset registers, and support records.

Support Venue Operations

• Assist with hospitality technology, Point of Sale (POS) systems, payment platforms, and other operational technologies.
• Work closely with venue teams to ensure systems remain reliable and available when they are needed most.
• Liaise with external vendors and service providers to help coordinate support and system improvements.

Be Part of What's Next

• Contribute to technology projects and system upgrades.
• Support cybersecurity initiatives and employee awareness programs.
• Identify opportunities to improve efficiencies and deliver better technology outcomes.
• Help create guides, knowledge articles, and training materials that empower our teams.

What Success Looks Like

• Love helping people and building positive relationships.
• Enjoys solving problems and finding practical solutions.
• Takes ownership and follows tasks through to completion.
• Is organised, reliable, and proactive.
• Embraces change and enjoy learning new technologies.
• Can work independently while also being a strong team player.

What we're looking for

• Experience in IT support, service desk, or a related technology role.
• Knowledge of Microsoft Windows and Microsoft 365 environments.
• Understanding of device support, user administration, networking fundamentals, and troubleshooting principles.
• Strong communication and customer service skills.
• A willingness to learn, adapt, and grow within a dynamic technology environment.
• Qualifications or studies in Information Technology or a related field. Desirable
• Experience supporting hospitality, gaming, or venue-based systems.
• Exposure to cybersecurity, cloud services, networking, or infrastructure technologies.
• Why Join NQ Cowboys?