Your new company

This well-established national organisation is a leader within its industry, delivering critical technology services across Australia. With a strong focus on innovation, security, and customer experience, they offer a collaborative environment where technology professionals can develop their skills while contributing to large-scale enterprise operations.

Your new role

In this exciting new role, you will be:

• Providing L2 technical support for complex incidents and service requests escalated from L1 support.
• Acting as a technical escalation point, providing guidance and mentoring to junior team members.
• Troubleshooting and resolving issues across M365, Entra ID, Active Directory, Intune, Windows, and enterprise applications.
• Managing identity and access management activities, including user provisioning and authentication troubleshooting.
• Performing root-cause analysis and implementing long-term solutions to recurring issues.
• Contributing to automation initiatives and continuous service improvement activities.
• Supporting change initiatives, platform upgrades, and technology refresh projects.

What you'll need to succeed

To be successful in your application, you will need:

• Previous experience supporting enterprise IT environments in a L2 support capacity.
• Strong experience administering M365, Entra ID, and Active Directory.
• Experience supporting Intune, Windows 10/11, and endpoint management platforms.
• Strong troubleshooting skills across Microsoft technologies, networking fundamentals, and identity services.
• Excellent communication and stakeholder engagement skills.
• The ability to work effectively within a collaborative team environment while managing competing priorities.

What you'll get in return

• You'll join a supportive national technology team within a large enterprise environment, gaining exposure to modern workplace technologies and large-scale IT operations. Working in a collaborative team, you'll benefit from a hybrid working arrangement, strong career development opportunities, and the chance to contribute to ongoing technology improvements.