IT Support Officer Level 1

Location: Burpengary (supporting all Brisbane locations)

Employment Type: Full-Time, Monday to Friday

Reports To: IT Manager

Salary: Competitive salary based on qualifications and experience

Join the Fina Team

At Fina, we put people first.

As a trusted NDIS provider, we support participants to live fulfilling, independent lives through consistent, high-quality care. Our unique Core Team Approach ensures the same dedicated staff support the same clients, building strong relationships built on trust, kindness, truth, and respect.

We are seeking a motivated and customer-focused IT Support Officer to join our growing team. This is an excellent opportunity for someone who enjoys solving technical problems, helping others, and working in a role where no two days are the same.

About the Role

As the IT Support Officer, you will be the first point of contact for staff experiencing IT issues across our Brisbane locations. You will provide technical support, maintain hardware and software systems, assist with user access management, and help ensure our technology operates efficiently and securely.

You will also play an important role in staff onboarding and offboarding, ensuring employees have the systems access and technology they need to succeed.

Key Responsibilities

• Provide first-line technical support via phone, email, remote access, and in person.
• Set up and manage user accounts, passwords, and system permissions.
• Install, configure, and maintain computers, laptops, mobile devices, and peripherals.
• Perform software installations, updates, and routine system maintenance.
• Troubleshoot hardware, software, network, and connectivity issues.
• Monitor IT systems and escalate complex issues when required.
• Maintain accurate records of support requests, system changes, and IT assets.
• Support cybersecurity initiatives and promote safe technology practices.
• Deliver basic training and guidance to staff on systems and technology.
• Assist with onboarding and offboarding processes, including user access and training platform setup.

About You

You are patient, approachable, and committed to delivering exceptional customer service. You enjoy finding practical solutions to technical challenges and have strong organisational skills that allow you to manage competing priorities effectively.

Essential Skills & Experience

• Certificate IV, Diploma, or relevant qualification in Information Technology, or equivalent industry experience.
• Previous experience in an IT Support, Service Desk, or Help Desk role.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Understanding of computer hardware, networking concepts, and troubleshooting techniques.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to prioritise and manage multiple tasks effectively.
• Current Australian Driver's Licence.

Desirable Skills

• Experience supporting Workforce Management systems and online learning platforms.
• Knowledge of SharePoint administration.
• Experience with endpoint management and cybersecurity practices.
• Familiarity with ticketing systems and IT asset management software.

What We're Looking For

• A professional and customer-focused approach.
• Strong attention to detail.
• Reliable, dependable, and self-motivated.
• Ability to work both independently and collaboratively.
• Commitment to maintaining confidentiality and data security.

Employment Requirements

Successful applicants will be required to obtain or currently hold:

• NDIS Worker Screening Clearance (Yellow Card).
• Queensland Working with Children Check (Blue Card).
• Current Australian Driver's Licence.

Occasional after-hours work may be required to support business operations and system maintenance.

Why Join Fina?

• Work within an innovative organisation responding to ever changing environments
• Supportive and collaborative team environment.
• Ongoing professional development opportunities.
• Career advancement pathways.
• Access to Employee Assistance Program.
• Salary sacrifice packaging available.

Apply Now

If you're passionate about technology, enjoy helping people, and want to be part of an organisation that genuinely puts people first, we'd love to hear from you.

Submit your application through Seek and include your resume and a brief cover letter outlining your experience and suitability for the role.

Employer questions

Your application will include the following questions:

• Do you have experience in a similar role? What is it?
• What suburb do you live in?
• Whats your residency status?
• Do you have the ability to obtain an NDIS screening card?
• Do you have a Australian drivers license
• Do you have First aid and CPR ?
• Can you commit to a rotating roster ? (24hr availability)
• Do you have a ability to obtain a QLD Blue card?
• I agree to the terms and conditions
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