Microsoft Office 365

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Woods & Co Recruitment are proud to be partnering with a well-established Melbourne-based technology and payments organisation that is continuing to grow its footprint across hospitality, gaming, retail and financial services clients. With a strong reputation for customer service and a broad portfolio of proprietary products, the business is now looking to strengthen its internal IT function.

To support this, they are seeking an experienced IT Support Officer to take ownership of the day-to-day administration and improvement of their IT and business systems. This is a hands-on role where you will keep the environment running at peak performance while supporting a wide range of internal users.

What's in it for you?

• Broad, varied exposure across Microsoft 365, Intune, Active Directory, Salesforce and VoIP - no two days the same
• A genuine mix of user support and systems administration with room to grow beyond a traditional helpdesk role
• Direct access to the Head of IT and Business Systems in a collaborative team with real autonomy
• Opportunity to test new technology and shape how systems are documented and supported

What you'll do:

• Provide desktop support and level 1 and 2 IT support via email, remote, phone and in person
• Administer and support Microsoft 365, SCCM, Active Directory, Azure AD, Group Policy and Intune
• Support and administer Salesforce - including helping users build reports and dashboards
• Support VoIP telephony, WiFi, security and CCTV systems alongside preventative maintenance of servers, workstations and network infrastructure
• Onboard new users while managing IT assets and licences and maintaining clear user documentation

What we're looking for:

• Proven experience as a Desktop Support Engineer, Technical Support Engineer, IT Help Desk Technician or similar
• Hands-on Office 365 admin experience across SharePoint, Exchange Online and Teams
• Strong skills in Windows Server and Active Directory with exposure to virtualised environments
• Working knowledge of networking, VoIP telephony and backup and recovery methodologies
• Excellent communication skills with the ability to guide non-technical users through complex issues, backed by ITIL qualifications or experience (Salesforce Administrator certificate preferred)

If you're as passionate about this position as we are, then please don't delay and APPLY NOW! We are interviewing immediately.

For a confidential discussion please call Hugh Johnson on 04•• ••• 509 or email ••••@woodsco.com.au.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

Woods & Co specialises in recruitment for the SaaS Industry and source candidates for a variety of roles. If this position doesn't suit you and you are looking for a new opportunity, we'd still love to hear from you info@woodsco.com.au. Or, if you know of someone looking for a new job, refer them to us and we'll give you a $250* gift voucher, if we find them a new permanent position!

*only shortlisted candidates will be contacted

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Your NEXT Opportunity

This is an excellent opportunity for an IT professional to progress their career within an innovative and fast-growing company. We are looking for a reliable and motivated individual who can work well both within a team environment and autonomously, with strong communication skills and a high level of organisation.

With new product launches, significant customer acquisitions and strong business growth (189 employees currently), Next Payments’ offers job security within a supportive and friendly team.

The Role

The IT Support Officer provides technical support to Next Payments staff across all offices and remote teams, ensuring hardware, software and systems issues are resolved promptly and effectively.

The role keeps staff productive by resolving issues quickly, keeping devices and office technology running reliably, and delivering responsive, customer-focused support in line with internal service level expectations.

Reporting to the Head of IT and Business Systems, you will be working alongside the rest of the close-knit team in our office in Cheltenham.

This role involves fulfilling the following responsibilities:

• Provide desktop support and level 1/ level 2 IT support, both in person and remotely.
• Setting up accounts for new users.
• Diagnose and resolve hardware, software, access and connectivity issues.
• Set up, patch, encrypt and deploy laptops, desktops and mobile devices to the standard build.
• Manage user accounts, access and password resets in Microsoft 365 and Entra ID in line with Next Payments security policy.
• Complete IT onboarding and offboarding for new starters and departing staff.
• Prioritise and log requests in the IT service management system against agreed service targets, keeping users updated through to resolution.
• Escalate complex issues to senior IT staff with clear troubleshooting notes.
• Support office technology across all sites, including meeting room AV, conferencing, printers and phones.
• Maintain the IT asset register and manage devices from allocation through to disposal.
• Coordinate vendor repairs, replacements and warranty claims, including for interstate and overseas staff.
• Identify and escalate potential security incidents and policy breaches.
• Maintain the internal knowledge base of common issues and fixes.
• Recommend improvements and automation to reduce recurring issues.
• Participate in the after-hours support roster on rotation.

About You

• Tertiary qualification (Certificate IV, Diploma or Degree) in Information Technology or relevant job experience.
• Salesforce Administrator Certificate is preferred.
• Hands-on experience supporting Windows and macOS devices, mobile devices and Microsoft365, including SharePoint, Exchange Online and Teams.
• Experience with Entra ID and Intune, or similar identity and device management tools.
• Basic network troubleshooting, including Wi-Fi, VPN and printers.
• Experience with VoIP telephony and meeting room AV.
• Experience working in an IT service management or ticketing system.
• Strong interpersonal skills to assist non-technical individuals with complex technical issues.
• Ability to provide step-by-step technical help, both written and verbal.
• Familiarity with backup and recovery software and methodologies.

The Perks!

• Friendly, fun, and supportive work environment - we are extremely proud of the culture we have created!
• Strong commitment to staff enjoyment with our Social Club Committee scheduling fun quarterly afternoon activities to give staff the opportunity to step away from the office and socialise with colleagues.
• Free and accessible parking all day! (Don’t pay $20+ a day with city parking!)
• Close to public transport. We are 10 minutes away from Cheltenham train station and have the 767, 811 & 812 bus stop right outside our front door!
• True appreciation and recognition of hard work
• Established internal career progression pathways
• Company training and development policy with opportunities for supported participation in external certifications and courses
• Regular fresh fruit delivery to the office and quarterly gourmet BBQs provided

About Us

Established in 2013, Next Payments is one of Australia’s strongest, multi-award winning and fastest growing payments companies. Headquartered in Melbourne with branches in Sydney, Brisbane, and Wellington, we are 97% Australian, and 3% New Zealand owned with Macquarie Group being our largest shareholder.

At Next Payments, our success is due to our proven and reliable products and services, ensuring the seamless operation of our customers’ businesses. We provide end to end solutions in the payments space, including ATM installation and services, issuing, and managing digital wallets, QR code payments, debit and prepaid card issuing, and bespoke customer experience integration.

We are an equal opportunity employer and value diversity at our company. We actively recognise our committed people and provide exciting learning and career development opportunities.

At Next you will matter, whatever it takes! We call it Next Respect.

Next Payments is environmentally conscious and after 3 years of hard work, we are proudly Carbon Neutral certified!

How to Apply

If you would like to join Next Payments, please send us your resume and a short cover letter - We want to hear from you personally and understand why this role and our company is of interest!

Please note that only candidates required for interview will be contacted.

You must have the right to live and work in Australia to apply for this position.

Next Payments is not accepting inquiries from recruitment agencies for this position.

Employer questions

Your application will include the following questions:

• Do you require Visa sponsorship, now or in the future?
• Will you be willing to undergo a background check?
•