JOB DESCRIPTION

An Established Immigration agency is looking for an IT Support Executive to ensure smooth day-to-day IT operations and provide timely support to our team.

REQUIREMENTS:

• Minimum Diploma or higher
• At least 1 year of IT experience
• Strong knowledge of Windows OS, Office 365, and basic software and hardware
• Knowledge of Cloud Computing and AI
• Strong communication and customer service skills

• Provide first-level support for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and applications.
• Log and track support tickets; escalate issues as needed.
• Liaise with vendors for repairs or advanced troubleshooting.
• Maintain IT inventory and documentation.