About Us

Ocius Technology is an Australian company dedicated to developing and deploying cutting edge Uncrewed Surface Vehicles (USVs). Our vessel's harness Wind, Solar and Wave power to remain at sea collecting vital data for Defence and Civilian applications.

We are under contracts with RAN, RNZN and USA and are responding in an agile way to an ambitious program of building and deploying multiple USVs for operations around Australia and beyond.

About the Role

The role of the IT Support Officer is to provide on-site support to users and technology across Ocius to ensure we can continue building and operating our fleet of Bluebottles. The role with partner with stakeholders across the business to ensure effective IT operations.

A typical day as an IT Support Officer could include:

• Resolving Level 1 & Level 2 tickets with stakeholder from across the business
• Administering a modern cloud based M365 environment
• Providing an excellent customer experience for your stakeholders

Selection Criteria

• 2 years plus experience working on a help desk or in a supporting IT role
• Experience providing on-site technical support
• Proficiency in applications and administration, including Microsoft 365, SharePoint, Ninja 1 (RMM), NetSuite
• Knowledge of how to manage user accounts, permission, and access controls across systems; monitor and manage backups
• Experience building and updating technical documentation within a support environment

If you're an excellent communicator that prioritises customer service with a passion for IT support, we encourage you to apply now

For more information, please contact Lochie at ••••@ocius.com.au

Due to the nature of our business, we require Australian Citizenship for all roles and the ability to obtain and maintain an NV1 security clearance.

No recruiters please

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as an Information Technology Support Officer?
• How many years' experience do you have in a Helpdesk Support Role?
• Which of the following Microsoft application certifications have you completed?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?
• Do you hold Australian Security Clearance?
• Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
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