VIEW VACANCY - IT SUPPORT OFFICER - OPERATIONS - IT - LMB 2595

Open Date
01/04/2025, 08:00
Close Date
20/04/2025, 23:55
Research Institute
MRC Laboratory of Molecular Biology
As this job does not fulfil the UK Government minimum salary criterion for obtaining sponsored migrant worker status we will be unable to apply for sponsorship for anyone not eligible to work in the UK. At interview, all shortlisted candidates are required to bring with them identification documents and original documents that prove they hold or can obtain the right to work in the UK. You can check your eligibility here: https://www.gov.uk/check-uk-visa/y
Research Institute / Unit Information
The MRC Laboratory of Molecular Biology (LMB) is one of the birthplaces of modern molecular biology and has played an important role in the development of many new techniques, most notably protein crystallography, cryo-electron microscopy, DNA sequencing and monoclonal antibodies. The LMB has a clear goal of understanding biological processes at the molecular level, with the ultimate aim of using this knowledge to tackle specific problems in human health and disease. We aim to tackle difficult, long-term problems, which often require investment over many years.
There are four scientific Divisions - Structural Studies, Protein and Nucleic Acid Chemistry, Cell Biology and Neurobiology. However, scientific collaboration between the different Divisions is extensive. Scientists are well supported by excellent scientific facilities and by the LMB Operations Group which maintains the core infrastructure and services of the institute.
The LMB provides an unsurpassed environment for both new and established researchers. Scientists are drawn to the LMB from all over the world, thus creating a lively and international community for the exchange of ideas and technical innovation
UK Research and Innovation is a new entity that brings together nine partners to create an independent organisation with a strong voice for research and innovation, more information can be found at www.ukri.org
Band

MRC - 5

Location
Cambridge
Salary
£29,552 - £35,346 per annum
Contract Type
Fixed Term
Job Type
Administration & Management
Full Time / Part Time
Full Time
Contract Length
1 year
Job Description

EDUCATION / QUALIFICATIONS / TRAINING REQUIRED:

Essential: Educated to A level standard with 5 GCSE’s or equivalent, including Maths and English, or equivalent relevant experience.

PREVIOUS WORK EXPERIENCE REQUIRED:

Essential: Experience of auditing, data management or project management.
Desirable: Experience of working in a busy environment.

KNOWLEDGE AND EXPERIENCE:

Essential:

• Experience using Mac and Windows computers.
• Advanced experience of IT software including Microsoft Office (Word and Excel) and databases such as FileMaker or Microsoft Access.
• Knowledge of data entry and reporting.
• Knowledge of data management techniques.
• Knowledge of software installations and patching.

Desirable: Knowledge of cyber-security best practices.

PERSONAL SKILLS / BEHAVIOURS / QUALITIES:

Essential:

• Ability to effectively communicate both verbally and in writing with users and visitors at all levels.
• Excellent interpersonal skills with the ability to work as a team using own initiative when needed.
• Strong organisational skills with the ability to prioritise work to deal with several projects simultaneously.
• Ability to work to deadlines with minimal supervision.
• Highly focused with a strong attention to detail.
• A can-do proactive approach to work and a willingness and enthusiasm to help others use IT effectively.

Desirable: Demonstrable commitment to continuous professional development.
Further Information

You must at all times carry out your responsibilities with due regard to the:

• MRC Code of Conduct
• MRC Equality and Diversity policy
• UKRI Health and Safety policy
• UKRI Data Protection policy

Job descriptions should be reviewed on a regular basis and at the annual appraisal. Any changes should be made and agreed between you and your manager.
The above lists are not exhaustive and you are required to undertake such duties as may reasonably be requested within the scope of the post. All employees are required to act professionally, co-operatively and flexibly in line with the requirements of the post, the MRC and UKRI.
The MRC is a unique working environment where scientific researchers and professional support staff can actively partake in world class innovation and collaboration opportunities and their skills and knowledge through accessing a wide catalogue of training & development, including professional registration with the Science Council.
In addition, MRC (part of UKRI) provides its community of employees access to a whole host of useful benefits, including a defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits
Our success is dependent upon our ability to embrace diversity and draw on the skills, understanding and experience of all our people. We warmly invite people from diverse backgrounds and heritage, including people who identify as having a disability, to apply for a role that excites them. As “Disability Confident” employers, we guarantee to interview all applicants who have disclosed they have a disability and who meet the minimum criteria for the vacancy.
UKRI supports research in areas that include animal health, agriculture and food security, and bioscience for health which includes research on animals, genetic modification and stem cell research. Whilst you may not have direct involvement in this type of research, you should consider whether this conflicts with your personal values or beliefs.
We will conduct a full and comprehensive pre-employment check as an essential part of the recruitment process on all individuals that are offered a position with UKRI. This will include a security check and an extreme organisations affiliation check. The role holder will be required to have the appropriate level of security screening/vetting required for the role. UKRI reserves the right to run or re-run security clearance as required during the course of employment.

OVERALL PURPOSE:

You will be a key member of the IT Team, responsible for leading the data management and cybersecurity audit project. The MRC Laboratory of Molecular Biology (LMB) is embarking on a project to audit all computers within the institute, approximately 1000 devices. The aim of the project is to ensure that all devices are up to date with adequate security patches, have the LMB’s cybersecurity configuration implemented and ensure that all critical data have been adequately backed up. You will be required to plan and manage the project throughout its lifecycle and provide documentation and regular updates to the Deputy IT Manager.

MAIN DUTIES/ KEY RESPONSIBILITIES:

• Responsible for planning and managing all aspects of the audit project.
• Develop and maintain a database detailing the results of the audit.
• Create and deliver accurate reports of all auditing activities.
• Establish and maintain good working relationships with all IT users, to ascertain their data management and retention needs and provide advice and guidance on the best ways to back up their data using LMB-approved methods.
• Cross-check all devices against the IT asset register to ensure assets are verified and assigned to the correct user.
• Ensure devices are software patched and implement the LMB’s IT cybersecurity policies.
• Perform basic software installations and device management tasks.
• Resolve data management helpdesk tickets in a timely and effective manner.
• Provide support to the rest of the IT Team as required.

You must at all times carry out your responsibilities with due regard to the:

• MRC Code of Conduct
• MRC Equality and Diversity policy
• UKRI Health and Safety policy
• UKRI Data Protection polic