IT Support Officer at Power International Holding

, , Iraq -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Assistance, Troubleshooting, Hardware Maintenance, Software Configuration, Network Connectivity, Server Administration, Documentation, User Training, ERP Knowledge, SAP Functional Skills, Service Desk Application, System Backups, Problem Diagnosis, Desktop Management, Operating System Upgrades, Firewall Maintenance

Industry

Holding Companies

Description

Job Summary The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person. Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals. The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems. Job Responsibilities 1 Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately. Achieve internal SLA's for support Perform system backups and recovery on timely basis. Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs Assist with Server installations and setups as well as resolution of server end problems. Assist with the administration of Client end Installations. Assist in network connectivity troubleshooting and firewall maintenance Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance. Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance. Identify and correct operational problems on employee computers systems. Update tickets using Service Desk application based on the SLA and SOP Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills Knowledge and ability to troubleshoot hardware and software Knowledge of Hardware /software configuration, maintenance, procedure etc. Knowledge of techniques use in applications Knowledge of the office procedure Knowledge of computer applications and software processing. ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plusCompetencies AgilityResilienceQualityLeadershipService Level Agreements L2Applications Systems Architecture L2Applications Development Standards and Procedures L2Applications Database Knowledge L2Applications Operational Knowledge L2Education Bachelor's Degree in Computer Science or any related field

Responsibilities

The IT Support Officer provides technical assistance to end-users, resolving IT-related issues and ensuring the smooth operation of computer systems and software applications. They are responsible for troubleshooting problems, installing and maintaining hardware and software, and documenting support activities.