Microsoft Office 365

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This is a 6-month contract in a large, international business. It's not a small local operation where you're given limited access to the business, this is a contract that will allow you to see how a large business operates.

This isn't simply a "close tickets and move on" helpdesk position.

This is a Level 1 IT Support Officer where you'll join the internal technology team of a well-established organisation.

You'll have the opportunity to gain exposure across:

• Microsoft 365 & Windows environments
• Active Directory
• IT asset management
• Networking - LAN/WAN
• Vendor management
• L2 - L3 escalation processes
• ITIL & SLA-driven service delivery
• Technology projects and implementations.

This is a great opportunity for you if you enjoy customer-facing IT support, want exposure to a variety of technologies and you're looking to gain valuable experience within an established internal IT environment.

Your opportunity

You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible role where you're the go-to person which involves phone calls, walk-up support, tickets and emails.

Key responsibilities

• Provide Level 1 and Level 2 technical support across a broad user environment
• Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune
• Support users through phone calls, walk-ups, tickets and email
• Escalate more complex technical issues to senior team members
• Maintain clear and accurate ticket notes and documentation
• Apply a security-conscious approach when resolving requests

Apply Today

Please send your resume by clicking on the apply button or for further information, email > Alex Nolan @ ••••@roberthalf.com.au

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