JOB TITLE: IT SUPPORT OFFICER

Location: Scholars School System (Birmingham)
Department: IT & Digital Media
Reports to: IT Manager / Operations Lead
Job Type: Full-time
Scholars School System is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Student Support Officer across of all campuses which includes Birmingham, Manchester, London, Bradford and Leicester campus.
Scholars School System is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.
Our core values are very important because
1. We share a common set of values across everything we do which helps to define who we are and how we behave.
2. We put our students and our community at the heart of all that we do.
3. We foster excellence, innovation and creativity.
4. We celebrate diversity, inclusion, equality and the breaking down of barriers to success.
5. We have high expectations of ourselves, our students and our partners.

ESSENTIAL QUALIFICATIONS & SKILLS:

• Proven experience in IT support and web design (education sector experience preferred).
• Strong knowledge of Windows OS, networking fundamentals, and IT troubleshooting.
• Proficiency in HTML, CSS, and basic JavaScript.
• Experience with Content Management Systems (e.g., WordPress or Joomla).
• Basic graphic design skills using Adobe Photoshop, XD, or Canva.
• Excellent communication and multitasking abilities.
• Ability to work independently and across teams in a fast-paced environment.

ROLE OVERVIEW:

The IT Support Officer will play a key role in maintaining the school’s technology infrastructure and enhancing its online presence. This hybrid role involves providing technical support to staff and students while also managing and updating the school’s websites to ensure they are modern, functional, and user-friendly.