About the business and the role

• Ongoing Full-Time Position
• Work in one of Australia’s Best Workplaces®
• Fast paced, dynamic environment
• 5 weeks annual leave
• Immediate start

SEDA College (Victoria) is the leader of applied learning for Year 11 & 12 students. We partner with peak industry organisations to provide our students unique opportunities and experiences specific to their interests. Our students receive a tailored career plan to develop key employability and life skills for a successful future. SEDA College is currently seeking a qualified and motivated IT Support Officer to join our team located in Camberwell.

About the role

In this position, you are the primary IT contact for SEDA College (Victoria) staff. You will address and resolve IT inquiries, problems, and requests, and manage the IT Support Ticket queue. You are designated with frontline responsibility for support and maintenance of the desktop, Windows servers, Active Directory, storage and network infrastructure and prescribing appropriate solutions in response to staff requests or teaming with IT colleagues to develop and implement such solutions. This role requires strong customer focus, the ability to take on responsibility and work independently to deliver business focused outcomes within agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Key responsibilities

• Provide first level support for all IT helpdesk enquiries and manage ticket queues servicing staff, students and parents as required
• Ensure tickets are resolved in a timely manner subject to SLAs
• Provide support to end users by way of responding to requests, resolving problems, working with the Head of Information Technology and various other staff on solutions
• Support and maintain Azure, Entra and Intune environments, Active Directory, Windows Servers and Storage, Cloud and On-Premises infrastructure
• Responsible for day to day IT Support and Backup management
• Prescribe and implement system improvements
• Provide software support for user applications, including support in basic to advanced software operations and general use of computers and peripherals
• Configure, install, and support desktops, notebooks, printers and other general peripherals
• Maintain Standard Operating Environment, re-image machines as required and manage deployment to end users
• Liaise with third party support vendors

About you

• Minimum 2 years' experience in an IT Helpdesk or Support role
• Demonstrated ability to interact effectively with team members and staff at all levels, as well as with external suppliers and contractors
• Ability to build, configure and support Windows Servers and Windows 11 end-user machines
• Experience in Active Directory administration, M365, and Windows 11 support
• Previous exposure to Azure, Entra and Intune regarded favourably
• Technical knowledge and analytical skills to identify complex system issues and coordinate an effective resolution including a high level of understanding of Microsoft Office products
• Proven ability to use initiative and work autonomously as well as the ability to work productively as part of a team
• Proactive in trouble shooting and resolution of support issues
• High level oral, written and interpersonal communication skills and demonstrated ability to effectively negotiate, collaborate and communicate with a range of audiences and stakeholders both internal and external
• Current Working with Children Check and Police check are required

Job benefits and perks

SEDA College has been certified as a "Great Place to Work®" and has been recognised as one of the Best Workplaces in Australia®. You will also be joining a vibrant organisation with a focus on people, quality and outcomes in a role that will be challenging, and enormously rewarding.

SEDA College is an Equal Opportunity employer and includes merit-based selection, equity, diversity and procedural fairness principles in our recruitment processes.

SEDA College encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with disability. 

Research shows that while males apply for roles when they meet some of the selection criteria, females and members of other marginalised groups tend to apply for roles only when they have all the skills and experience required. So, if you think you have what it takes, but don't necessarily meet every single point above, please still get in touch. We'd love to have a conversation to see if you could be a great fit for the College. 

Applications, including a resume and cover letter, should be emailed to ••••@scv.vic.edu.au. You may also email ••••@scv.vic.edu.au to request a copy of our Candidate Information Pack. Interested applicants are encouraged to submit their applications early as shortlisting and interviewing may occur prior to the closing date. Only applicants who have current working rights will be considered. Applications which do not include all the documentation as outlined above may also be discounted.

To ensure that SEDA College is recruiting the right people for our College, our screening process includes but is not limited to structured interviewing and selection processes, a Criminal History Check, Working with Children Check, online searches, and reference checks.

• SEDA College (Victoria) is committed to the safety, participation and empowerment of all children. All members of our community, including employees, contractors, agency staff and volunteers, have an important role in providing students with a safe and nurturing environment in which to prosper and thrive.